Buildsafe is a market leader in height safety solutions, providing innovative products and services to the residential construction industry. We’re a fast-paced, growing business that values our people and takes pride in delivering a excellent experience for our customers. Our success is built on strong relationships, a high-performing team and a culture where people are encouraged to take ownership, grow and make an impact.
About the role
We’re looking for an Invoicing & Customer Service Administrator to join our Finance team at our Head Office in Arundel. This is a hands-on administration and customer service role where you’ll play an important part in supporting our invoicing process, investigating and resolving invoice queries, and working closely with teams across the business.
You’ll liaise with our Operations, Sales, Estimating, Customer Service and Finance teams to work through invoice and purchase order queries, ensuring issues are followed up, accurately resolved and processed in a timely manner. If you’re highly organised, confident communicating with different stakeholders and enjoy getting into the detail to solve problems, this could be a great fit.
What you’ll be doing
In this role, you will:
Investigate and resolve internal and customer invoice queries
Follow up outstanding purchase orders with Supervisors and Estimators
Manage scheduling and purchase order exceptions
Resolve system-generated validations and invoicing exceptions
Liaise with internal departments to resolve invoicing and monetary queries
Communicate with customers regarding outstanding invoice information and queries
Support Accounts Receivable activities, including following up outstanding debtor invoices
Assist with credit applications and associated administration
Maintain accurate records and ensure actions are completed within required timeframes
Provide general administrative support to the Finance team as required
About you
We’re looking for someone who is proactive, organised and comfortable working in a busy environment with a high volume of queries and competing priorities.
You’ll ideally bring:
Permanent working rights in Australia
Previous administration and/or customer service experience
Strong attention to detail and a high level of accuracy
Good analytical and problem-solving skills
Confident written and verbal communication skills
Strong time management and the ability to prioritise
Confidence dealing with both internal and external stakeholders
The ability to work autonomously while also being a strong team player
A willingness to learn and take ownership of your work
What's in it for you:
Permanent full-time role Monday to Friday, 7:30am to 4:00pm
Training and support from a well-established and experienced team
Hybrid work arrangement post training period
Uniforms Provided
Fortnightly professional car washes on site
Monthly lunches and company events
Discounted Gym memberships through fitness passport
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📌 Invoicing & Customer Service Administrator (City of Gold Coast)
🏢 Buildsafe Australia
📍 City of Gold Coast
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