Group and Team: City Welcome, Tasmanian Travel and Information Centre (TTIC)
Location: Tasmanian Travel and Information Centre
Employment status: Casual
Classification: Travel Advisor Level 1
Agreement: Hobart City Council Enterprise Agreement 2024
Salary range: $39.22 per hour (inclusive of 20% casual loading) + 13.5% superannuation.

- Work in a dynamic team.
- Enjoy City of Hobart employee benefits.
- Above award wages and 13.5% superannuation.

About the role

Support and enhance tourism growth and visitor distribution by offering high-quality tourism information and booking services, while also generating revenue for the TTIC.

Role accountabilities include:

- Enquire and understand the information and booking needs of visitors across online and in person channels in order to provide an excellent sales service and achieve high levels of customer satisfaction.
- Provide well informed, Tasmanian tourism information and actively seek opportunities to promote and sell tourism and retail products to visitors.
- Make reservations and issue relevant travel documentation and process financial transactions including cash and credit card transactions.

We are looking for someone who is attentive, has attention to detail and experience in providing outstanding service to people from diverse backgrounds, providing a proactive, enthusiastic attitude to assist people with their travel plans, by identifying their needs and offering solutions.

If you are passionate about providing excellent customer service, and promoting Tasmanian tourism, we want you on our team.

Relevant Qualifications include:

- Completion of Year 12 or Certificate III qualification in a relevant field, coupled with demonstrated knowledge and/or experience of customer service and sales, and Tasmania tourism products.




- Current Registration to Work with Vulnerable People.

About us

The City of Hobart offers something for everyone, with connections between nature, history, culture, businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing, safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy, wherever your skills, talents and passions lie, we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.

We recognise contributions to our workforce and offer:

- Above Award wages and Employer Superannuation at 13.5% with salary sacrifice options.
- Health and Wellness programs, including onsite gyms.
- Ability to purchase additional leave after 12 months of service.
- An Employee Assistance Program that offers onsite visits.
- Corporate Health Plan discounts with BUPA, St. Lukes and Medibank.

The City of Hobart is committed to building an inclusive community and workplace. As an equal prospect employer, we encourage applications from people of all backgrounds, abilities, ages and identities.

City of Hobart has a strong commitment to health and safety. Appointment will be subject to satisfactory pre-employment background checks. These will include reference checks, verification of qualifications, National Criminal History record check, and Medical Assessment including drug and alcohol testing.

Selection process

Candidates are initially selected for interview based on the details provided in their application.

The City of Hobart assesses all applications based on merit.

Positions are filled, based on how well the successful candidate meets the requirements of the position.

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📌 Travel Advisor (9742) (Hobart)
🏢 Hobart City Council
📍 Hobart