Europcar Mobility Group is seeking a dedicated Escalations Agent for the Head Office in Tullamarine, Victoria.
The role focuses on resolving complex customer queries while maintaining high levels of satisfaction and loyalty in a quick-paced contact centre workplace.
You will manage escalations, support with daily inbox tasks, and coordinate case allocation across the team, aiming to meet KPIs and improve processes.
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📌 Escalations Specialist – Customer Care Advocate Melbourne (Australia)
🏢 CLA Trading Pty
📍 Australia
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