FinXL IT Skilled Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since , we've been delivering high-value ICT services across financial services, telecommunications, government, and enterprise sectors.
We are seeking an experienced Business Project Manager to lead and drive the implementation of a Contact Centre platform. You will bridge the gap between business strategy, member experience, and technology delivery. You will lead a delivery team to ensure seamless solution design, business process alignment, regulatory compliance, and operational adoption.
Open to Melbourne or Sydney candidates!
Key Responsibilities
Project Delivery:
Lead project execution from discovery and design through build, integration, testing, go-live, and hyper care within scope, budget, and time frame.
Business & CX Transformation:
Partner closely with Member Services, Employer Relations, Marketing, and Contact Centre leaders to ensure the CRM platform transforms member journeys, retention workflows, and operational efficiency.
Governance & Stakeholder Management:




Establish project governance, risk mitigation strategies, and status reporting frameworks. Regularly report to Steering Committees and Executive Sponsors.
Agile / Hybrid Delivery Leadership:
Facilitate sprint planning, backlog grooming, stand-ups, and release planning to ensure consistent delivery momentum and high quality.
Additional Relevant Skills
Technical Background
: Amazon Connect and MS Dynamics (CRM) are ideal, but experience with any contact centre technology is acceptable.
Stakeholder Management
: Ability to build rapport with Product Owners, work with them to define requirements, ask challenging questions, and hold them accountable.
Strategic & Business Focus
: Must view the program through a business lens and demonstrate solid energy and excellent communication skills.
Adaptability & Leadership
: Proven ability to drive progress and establish plans in ambiguous settings, adapt quickly, and pivot/agitate when necessary.
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📌 Business Project Manager Melbourne (Australia)
🏢 FinXL IT Professional Services
📍 Australia