Job Description
About Zed n
Zed Technologies is transforming how medical imaging is shared and accessed. Our solutions streamline communication between patients, doctors, and radiology providers, securely delivering over 10 million scans per year. With a growing footprint across Australia and international markets, we're on a mission to build connected healthcare experiences that put patients and referrers first.
About the Role n
The successful applicant will be responsible for providing Level 1 and Level 2 technical support for our medical imaging software across desktop and mobile/tablet platforms. As part of the Support Team, you will participate in an on-call roster and occasional evening work, supporting production healthcare systems used by clinicians, referrers, and patients.
Reports to n
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Customer Support Manager
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Employment type n
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Full time employment, comprising 38 hours per week
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Location n
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Zed Technologies office in Melbourne
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Working from home if directed by Zed Managers
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Essential Skills and Experience n
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Minimum 2 years' experience in a technical helpdesk or support role
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Solid foundational IT and troubleshooting skills, with a willingness to learn healthcare-specific systems
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Experience working in a customer-facing technical support role
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Experience in the healthcare, radiology, or service industry is desirable
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Exposure to DICOM, HL7, or FHIR
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Understanding of diagnostic imaging workflows
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Experience supporting Windows-based systems, including IIS and SQL-based applications
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Sound understanding of server and cloud technologies
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Familiarity with integration engines
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Why Join Us? n
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Shape the Support Function
– Build scalable systems and processes from the ground up.
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Make a Global Impact
– Improve healthcare experiences for millions of users.
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Grow with Us
– Join a team that values innovation, accountability, and continuous improvement.
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If you're excited by the idea of building world-class support for a healthtech company that's making a real difference, we'd love to hear from you.
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📌 Customer Support Consultant Melbourne
🏢 Zed Technologies
📍 Melbourne