Job Description
Resort Receptionist - Beach Hotel Byron Bay n
The Beach Hotel Resort (The Beachy) sits right on Byron Bay's Main Beach - a local landmark where relaxed coastal living meets outstanding hospitality. Our 4-star self-rated resort offers 24 boutique rooms surrounded by tropical gardens, green lawns, and a tranquil pool, all just steps from the sand and the heart of town.
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Position
: Resort Receptionist
Location
: Byron Bay, NSW
Hours
: Casual, 3–5 shifts per week (mix of AM and PM shifts), immediate start
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We're looking for an experienced and friendly Resort Receptionist to join our team. The ideal candidate will have a robust customer focus, great communication skills, and a genuine interest in making guests feel welcome from check-in to check-out.
Key Responsibilities n
Respond promptly and professionally to guest enquiries, requests, and feedback.
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Make on-the-spot decisions to resolve guest issues and ensure a smooth stay.
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Manage bookings via phone, email, and online channels.
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Handle guest check-ins and check-outs confidently using the RMS Reservation System.
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Calmly and effectively manage challenging or difficult guest situations.
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Work a mix of AM (7am–2:30pm) and PM (2pm–10pm) shifts, including weekends, holidays, and peak periods.
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Share local knowledge and provide recommendations to enhance the guest experience.
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Communicate effectively with guests, management, and colleagues.
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Contribute ideas to improve daily operations and guest satisfaction.
Skills & Experience n
At least 1 year of experience in a hotel, resort, or accommodation front office role.
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Experience with RMS Reservation System is highly regarded.
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Strong written and verbal communication skills.
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Excellent attention to detail and ability to manage multiple tasks.
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Reliable, qualified, and guest-focused.
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Local area knowledge of Byron Bay is an advantage.
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📌 Resort Receptionist Beach Hotel Byron Bay New South Wales
🏢 Beach Hotel Byron Bay
📍 New South Wales