Job Description
About the prospect
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nJoin a growing SaaS company supporting commercial screens, media players, and reseller partners across a range of industries. Full training on the company's platform is provided, so this is a excellent next step for someone with solid hardware and IT troubleshooting instincts who wants to specialise further.n
The role
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Provide pre and post sales technical support via live chat, email, phone, and video calls
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Troubleshoot issues across commercial displays, media players, operating systems, networks, and the platform itself
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Use remote management and diagnostic tools to investigate device connectivity, firmware, content playback, and performance issues
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Guide customers and resellers through device setup, installation, configuration, and ongoing troubleshooting
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Document issues and resolutions, and escalate complex defects to the engineering team with clear, reproducible detail
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What you'll bring
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1 2 years' experience in IT support,



technical support, service desk, AV, or hardware support
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Hands-on experience troubleshooting physical devices such as commercial displays, media players, or network-connected hardware
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Solid understanding of networking, device connectivity, operating systems, firmware, and configuration
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A methodical approach to diagnosing issues and confidently identifying root cause
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Excellent written and verbal communication, comfortable explaining technical detail to non-technical customers
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Nice to have:
exposure to Android, Tizen, webOS, ChromeOS, or Linux-based devices; familiarity with commercial display brands like Philips, Samsung, LG, or Sony; and experience with Jira, HubSpot, or Intercom.n
nWhat's on offer n
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$60,000 $75,000 plus Super
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Full training provided
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Growth opportunities
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📌 Av Technical Support Specialist Brisbane
🏢 PRA
📍 Brisbane