Customer Service Excellence Coach & Capability Lead Melbourne

Customer Service Excellence Coach & Capability Lead Melbourne

03 Oct
|
NHP
|
Melbourne

03 Oct

NHP

Melbourne

Job Description
NHP is seeking a Customer Service Learning & Capability Partner to lead capability transformation across the Customer Service Centre. This role focuses on lifting service quality, embedding coaching, and turning insights into practical learning solutions across CSC teams.
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You will collaborate with CSC leaders, HR and product teams to deliver onboarding, content creation and change initiatives that improve customer outcomes and performance.
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📌 Customer Service Excellence Coach & Capability Lead Melbourne
🏢 NHP
📍 Melbourne

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