Job Description
Come join our team at Peter Stevens Motorworld
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Peter Stevens Motorworld is a agile, family-owned and managed business in the heart of Ballarat.
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We are seeking an experienced Service Manager to lead our dynamic service department at our multi-franchise Ballarat location.
About the Role n
We are looking for a motivated and experienced individual to oversee the daily operations of our service department, ensuring our customers receive the highest level of care and professionalism.
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The ideal candidate will have a proven track record as a Service Manager and a passion for delivering exceptional customer experiences.
Key Responsibilities n
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Lead and manage the service team to ensure smooth and effective daily operations.
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Drive customer satisfaction by providing outstanding service and maintaining robust client relationships.
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Monitor and improve service processes, ensuring optimal productivity and profitability.
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Oversee scheduling, staff training, and performance management.
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Ensure compliance with manufacturer standards and dealership policies.
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What We're Looking For n
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Previous experience as a Service Manager in the automotive industry is essential.
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Solid leadership and team management skills.
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A high level of customer service with a proactive, solution-focused approach.
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Excellent communication and organisational skills.
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A deep understanding of service operations, including KPIs and profitability metrics.
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What We Offer n
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A supportive and professional work setting.
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Competitive salary and performance-based incentives.
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Ongoing manufacturer and in-house training.
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Career development opportunities within our growing business.
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If you have the skills, experience, and passion to excel in this role, we want to hear from you!
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📌 Service Manager Ballarat
🏢 Peter Stevens MotorWorld
📍 Ballarat