Are you a hospitality enthusiast with exceptional customer service skills and a team player?

We're seeking a part time Guest Service Agent/Supervisor to work with the existing team on the daily operations and ensure a seamless guest experience.

As a key player in our team, you'll handle guest enquiries, complete relevant reporting & checklists including opening and closing/rolling of the hotels systems and uphold the highest standards of service.

Our focus is to provide our team with work life balance in a supportive work workplace with the opportunity to learn new skills and develop your career.

This role is suited to someone seeking amore diverse role, in a boutique hotel with the opportunity to learn new skills.

PRIMARY RESPONSIBILITIES

- Completion of daily check list
- Develop and maintain guest/client relationships
- Providing our guests with a positive ‘Customer Journey’
- Take incoming accommodation and restaurant enquiries.




- Ensuring customer satisfaction and resolving outstanding issues to ensure repeat business
- Set up and checking of arrival rooms to ensure that are of the highest standard
- Provide reporting as requested
- The ability to work a rotating roster (including AM, PM & week-ends) independentlyand as part of a team.

BENEFITS FOR YOU:

- Remuneration will be based on experience
- Access to staff rates at Accor Hotels world-wide
- Easily accessible via public transport
- Food and beverage discounts in the hotel
- Training and development
- Experienced management to mentor you and develop your skills

The Sebel Melbourne Moonee Ponds is an equal opportunity employer. We encourage candidates of all backgrounds to apply.

Please note only successful applicants will be responded to

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📌 Guest Service Agent/Supervisor (Melbourne)
🏢 THE SEBEL
📍 Melbourne