Trainee Travel Consultant – Sell The World! | Mackay
Love helping people, enjoy sales and want to build a genuine career in travel? Join the Mackay team where our story began in 1986 and learn to turn customer ideas into carefully planned holidays.
What you’ll do
- Welcome and assist customers in store, by phone and by email.
- Learn how to understand travel needs, budgets and priorities.
- Research flights, accommodation, tours, cruises and travel insurance.
- Progress from reception and sales support into supervised itinerary planning and bookings.
- Prepare accurate customer records, documents and supplier communications.
- Work towards individual and team sales and service goals.
What you’ll bring
- Customer service, retail, hospitality, administration or sales experience.
- Warm communication and confidence speaking with customers.
- Strong attention to detail, organisation and willingness to learn.
- A positive response to goals,
feedback and coaching.
- Availability for a full time five-day roster, including rostered Saturdays.
Previous travel-consulting or booking-system experience is not required.
What you’ll receive
- A personalised training plan and step-by-step development pathway.
- Helloworld Training Academy, supplier and destination training.
- Regular mentoring and practical, supervised customer experience.
- Potential travel vouchers, supplier discounts, famils and educational opportunities, subject to eligibility and availability.
- Career development within an established multi-location team.
Our training pathway introduces customer service, systems, destinations and sales before supervised enquiries, with continued skills development across the first year.