We are looking for a confident and customer-focused individual to join our inbound call team . In this role, you will be an important point of contact, delivering a high standard of customer service in a fast-paced environment. You will report to the Call Centre Manager.

Duties & responsibilities:

- Manage a high volume of inbound calls professionally and efficiently
- Assist with appointment confirmations and general patient enquiries
- Provide accurate and timely administrative support
- Maintain a high level of attention to detail when handling patient and appointment information
- Liaise confidently with secretarial staff and doctors
- Contribute positively to the wider team and support day-to-day operations

Skills & experience:





- Call Centre Experience is Essential for this role
- Availability to work a rotating roster Monday to Friday between 8:00am and 5:30pm
- You need to be able to work well within a team as well as independently
- Ability to multi-task and work well in abusy workplace
- Positive attitude and show initiative
- Confident liaising with Specialist Doctors
- High attention to detail
- Great permanent opportunity to work in a supportive environment
- Free onsite parking, convenient Castle Hill Location

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📌 Call Centre Representative (The Hills Shire)
🏢 Specialist services
📍 The Hills Shire