Kogarah Tavern, part of the reputable Lewis Hotels Group, is seeking an experienced and motivated Duty Manager to join our venue management team. This is an exciting opportunity for a hospitality professional with strong leadership and customer service skills to support the day-to-day operations of a busy pub setting and help deliver a high standard of service to our guests.
Key Responsibilities
- Oversee day-to-day venue operations and ensure smooth and efficient service across the venue.
- Supervise, support and coordinate front-of-house staff during shifts.
- Lead by example in delivering high standards of customer service and guest experience.
- Manage customer enquiries, feedback and complaints in a professional and timely manner.
- Assist with staff rostering, shift allocation and daily operational planning.
- Ensure compliance with liquor licensing, RSA, gaming, workplace health and safety, and company procedures.
- Monitor venue presentation, cleanliness and service standards throughout each shift.
- Support cash handling, reconciliations and end-of-shift procedures.
- Assi…