Part-Time | Fixed-Term to December 2026 | $100,000 pro rata

Financial Counsellor

Tenants Queensland is seeking a skilled and values-driven Financial Counsellor to join its team in Spring Hill, Brisbane. This is a meaningful opportunity to support residential renters who are experiencing, or at risk of, financial hardship and tenancy instability.

In this role, you will provide tailored and specialist financial counselling services to help renters better understand their financial position, strengthen their self-advocacy, and reduce the risk of tenancy failure. You will also contribute to community education, internal capability building, and broader law reform and policy work that improves outcomes for Queensland renters.

This role would suit someone who combines strong technical financial counselling capability with compassion, professionalism and a deep commitment to social justice.

About Tenants Queensland

Tenants Queensland was established in 1986 and works to represent the interests of Queenslanders who rent their home, including those living in more marginal tenures such as caravan parks and rooming accommodation.

The organisation is recognised for providing specialist advisory services to renters, advocating on their behalf, and working to secure improvements to Queensland’s residential tenancy laws. Tenants Queensland plays an important role in supporting people to remain informed, empowered and connected to the right services during times of housing and financial stress.

About the role

The purpose of this role is to financially empower renters by providing high-quality, specialist financial counselling services to residential renters experiencing, or at risk of, financial hardship.



The role is designed to integrate closely with Tenants Queensland’s tenancy advice and legal services, supporting a more holistic response to renters’ needs.

This position will involve delivering direct client support, developing referral and intake processes, contributing to community education resources, supporting internal worker capability, and helping identify systemic issues that can inform policy and law reform.

Key responsibilities

- deliver high-quality financial counselling services to residential renters from diverse backgrounds

- establish and support an integrated referral and service delivery model within the organisation

- undertake financial assessments to understand clients’ financial needs, goals, strengths and challenges

- assist clients to self-advocate with creditors and service providers, including utility providers

- advocate on behalf of prioritised clients where required

- support the prevention of tenancy failures and mitigation of financial hardship

- develop tools, resources and community education materials to support renters’ financial wellbeing

- contribute to internal training and worker capacity building

- collect data and support monitoring and evaluation of the financial counselling program

- identify recurring issues affecting renters to inform educational responses, law reform and policy development

- maintain professional and ethical standards of the financial counselling profession





- undertake associated administrative duties and records management

What Tenants Queensland is looking for

To be successful in this role, you will bring:

- highly developed financial counselling skills

- robust interpersonal skills, including the ability to negotiate and advocate on behalf of clients

- the ability to communicate effectively with stakeholders from a range of socio-economic and cultural backgrounds

- highly developed verbal and written communication skills

- strong computer literacy and confidence using client databases and records systems

- the ability to work independently and collaboratively as part of a team

- a genuine commitment to social justice

- the ability to work respectfully with people from diverse cultural and socio-economic backgrounds

Essential requirements

- Diploma of Financial Counselling (CHC51115)

- three to five years’ experience delivering financial counselling services

- eligibility for membership of the Financial Counsellors’ Association of Queensland

- commitment to the principles of social justice

- understanding of, or demonstrated ability to rapidly acquire knowledge of:

- Queensland tenancy laws
- financial counselling services
- the community services sector

What is on offer

- part-time opportunity with a respected and established not-for-profit organisation

- fixed-term contract through to December 2026

- opportunity to support Queensland renters through meaningful, practical and specialist services

- generous salary sacrificing options

- chance to contribute to both direct service delivery and broader systems change

Location

Spring Hill, Brisbane QLD

On-site role

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