ExecThread, Inc. on the Gold Coast is seeking a strategic Head of Customer Support / Call Centre Manager to lead a 12-15 person team.
The role balances high‑level operational efficiency with a customer‑centric culture across phone and email channels. You will guide team development, monitor service levels, and collaborate with senior leadership on initiatives, while advising on escalations and working with product and engineering to resolve core customer issues.
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📌 Head of Customer Support & Experience Operations (City of Gold Coast)
🏢 ExecThread
📍 City of Gold Coast
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