Who We Are

Contour was founded in 2020 by students who saw that the quality of your education was basically a lottery. Teachers stretched thin by the system, learning materials that varied from school to school, and support that stopped the moment you left the classroom.
We began with 5 students in a room. Today 15,000+ students have trusted Contour as their academic partners, and we've grown to 500+ team members across 10 campuses in Australia. In 2025 we ranked #8 on the AFR Fast 100 of fastest-growing companies.
We've produced hundreds of 99+ ATARs, tutored the world-record UCAT scorer, and placed 850+ students into medical and dental schools across Australia.
Contour is made up of three brands:

- Contour Education → academic performance in high school
- Contour MedPrep → entry into medical and dental schools
- Contour TestPrep → entry into selective and scholarship schools

Contour is built by students, for students.

What You Will Do
Leadership

- Campus Ownership - Full accountability for the campus being safe, well-organised, and elite-experience-ready every day.
- Team Leadership & Development - Lead, coach, and develop the Service Team into high-performing operators.
- Campus Representation - Champion the campus within Contour, escalating issues and upholding brand standards.
- Crisis & Issue Management - Lead confidently through disruption, resolving issues quickly while protecting the student experience.

Operations

- Operational Excellence - Oversee core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, phone/email/text service) with disciplined,



flawless execution.
- Tutor Enablement - Build trusted tutor relationships, keeping classrooms, resources, and tech fully prepared.

Experience

- Experience Stewardship - Safeguard the full student and parent journey, from first trial to the hundredth class, ensuring every touchpoint is seamless and delightful.
- Walk-In & Student Support Oversight - Ensure clear, empathetic, accurate support for walk-ins and students/parents, building trust and confidence.
- Trial Experience & Conversion - Own the trial experience end-to-end, from trial pack prep to delivery, maximising conversion.

Improvement

- Workflow & Process Improvement - Identify gaps and embed solutions that lift campus efficiency and student experience.
- Standards & Quality Assurance - Audit operations, experience touchpoints, and team performance for uncompromising adherence to Contour standards.

What You Will Bring

- Relevant Experience – Prior customer service leadership experience (education, operations, retail, hospitality etc.)
- Team Leadership – Guides, supports, and develops service team.
- On-Campus Commitment – Ready to be present in office full-time, leading from the floor every day,



with availability across weeknights and weekends when classes run.
- Communication – Clear, empathetic, and professional with students, families & team members.
- Operational Discipline – Keeps systems, processes, and standards on track.
- Problem Solving – Handles issues calmly and decisively.
- Continuous Improvement – Always finding ways to work smarter and deliver better.
- Energy & Presence – Brings positivity and sets the tone on campus.
- Accountability – Owns outcomes and drives campus excellence.
- Long-Term Mindset – Willing to grow with the team and brand.
- Student & Customer Focus – Genuinely motivated to create positive experiences for students, parents, and staff.

Why You Will Love It

- The opportunity to own your campus and deliver the Contour standards of excellence.
- Autonomy and trust, your ideas and improvements will be heard and implemented.
- Close collaboration with senior leaders in a non-corporate, high-impact environment.
- Deeply meaningful work, supporting students and families through important moments.
- Opportunity for career development to progress as the organisation grows.
- Competitive salary of $75,000 to $90,000 AUD + super, extra leave, EAP access, and lifestyle perks.

Application Process

1. Submit your application.
2. Shortlisted candidates will complete a video interview and behavioural assessment.
3. Attend a in person interview.

If you've led a team before and know what it takes to make every customer interaction feel personal, we'd love to hear from you.

📌 Store Manager - Epping (Melbourne)
🏢 Contour Education
📍 Melbourne