AfterDark Technology is looking for a motivated IT Service Desk Level 1 Analyst to join our growing team in our Bowen Hills, QLD office. In this full-time frontline role, you'll be the friendly first point of contact for our internal and external customers, helping them get back to work quickly. You don't need to know everything on day one. If you bring customer service experience, a love of technology and a desire to learn, we'll provide all the training you need.
What you'll be doing
Be the first point of contact for customers by phone, email and our support portal
Accurately log, prioritise and update tickets in our service desk system
Resolve everyday requests such as password resets, account unlocks and basic hardware and software issues
Use our knowledge base and documented processes to troubleshoot and fix issues
Escalate complex issues to our Level 2/3 teams with clear, well-documented notes
Assist with on-site installations, equipment setups and current user onboarding
Learn and get hands-on with entry-level cyber security and networking tasks
Keep customers informed and make sure every interaction is a positive one
Build your pathway to Level 2+ by working closely with senior team members and developing your technical skills
What we're looking for
Previous experience in customer service, a contact centre or another phone-based role




Some exposure to entering tickets and handling simple IT tasks like password resets
Excellent communication skills and a calm, friendly phone manner
Genuine enthusiasm for technology and helping people
A naturally inquisitive mindset: you like asking "why?" and getting to the bottom of a problem
A strong willingness and desire to learn, take on feedback and grow your skills
Good organisational skills and the ability to juggle several requests in a fast-paced environment
What we offer
We offer a range of competitive benefits, including:
Full training (including hands-on experience) and ongoing support to help you grow your IT career
Generous salary packaging and performance-based bonuses
Flexible work arrangements and opportunities for remote work
Comprehensive training and development programs
Wellbeing initiatives and social activities
Discounted products and services
About us
AfterDark Technology is a leading provider of innovative IT solutions and services. We pride ourselves on our customer-centric approach and our commitment to delivering exceptional outcomes for our clients. With a team of highly skilled professionals and a strong focus on innovation, we are well-positioned to support the evolving technology needs of businesses across Australia.
Full Time - Level 1 IT Helpdesk Support Technician
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📌 It Service Desk Level 1 Frontline (Brisbane)
🏢 AfterDark Technology Pty
📍 Brisbane