Customer Service Assistant
Hawthorn East, Melbourne | $60,000 - $65,000 + Super | Permanent Full-Time
Why Join?
$60,000 - $65,000 + Super
Permanent full-time opportunity
38-hour working week
1 day work from home once established in the role
Full training provided
Excellent entry point into a long-term customer service and administration career
Are you looking to kick-start your career with a stable and growing Australian business?
We're seeking a motivated
Customer Service Assistant
to join a supportive and collaborative team in Hawthorn East. This is an excellent opportunity for someone early in their career who enjoys helping people, is eager to learn, and is looking for a long-term career pathway within customer service and administration.
Reporting to the
Customer Service Manager
, you'll receive structured training and ongoing support to develop your skills, gain product knowledge, and build a successful career within the business.
Whether you're coming from retail, hospitality, customer service, administration or another customer-facing environment, this role offers the chance to join a well-established organisation where attitude and willingness to learn are valued just as highly as experience.
The Opportunity
As part of the customer service team, you'll play an important role in supporting customers and internal stakeholders. You'll develop a strong understanding of the company's products, processes and customer base while building valuable skills across administration, order processing and customer support.
During your onboarding, you'll participate in a structured training program designed to provide hands-on exposure to the business and its product offering. A genuine interest in automotive, trade, industrial or technical products would be beneficial, but prior industry experience is not required. A




current driver's licence is highly advantageous
, as the training program may involve exposure to different areas of the business to help build your understanding of the products and services offered.
Key Responsibilities
Assisting customers via phone and email
Processing customer orders and enquiries
Updating customer information and records
Supporting the preparation of quotes and documentation
Liaising with internal teams regarding orders and deliveries
Assisting with general administration duties
Resolving customer enquiries in a professional manner
Providing support to the wider customer service team
What We're Looking For
We're looking for someone who is enthusiastic, personable and eager to build a long-term career.
Ideally, you'll have:
Robust communication and interpersonal skills
A positive and customer-focused attitude
Good attention to detail and organisation skills
Confidence using computers and learning new systems
A willingness to learn and develop new skills
The ability to work effectively within a team
Previous customer service, retail, hospitality or administration experience (highly regarded but not essential)
A current driver's licence (advantageous)
Most importantly, we're looking for someone with a great attitude who wants to learn, grow and establish a long-term career within a supportive business.
Why This Role Stands Out
Full training provided
Clear career progression opportunities
Supportive and cooperative team culture
Stable and growing Australian business
Exposure to customer service, administration and product knowledge
Long-term succession planning and development opportunities
Hawthorn East location
1 day work from home once established in the role
If you're looking for an opportunity to build a rewarding career and develop valuable customer service and administration skills, we'd love to hear from you.
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📌 Entry Level Customer Service Assistant (Melbourne)
🏢 Sharp & Carter Business Support
📍 Melbourne