At InterContinental Sanctuary Cove Resort, we create unforgettable experiences in one of Australia's most iconic luxury resort destinations.
As the first InterContinental Resort to open in Australia, our resort is renowned for its elegant Queensland-inspired architecture, lush tropical surrounds, and exceptional service. Part of IHG Hotels & Resorts, the world's largest family of luxury and lifestyle hotels, we take pride in delivering genuine hospitality and creating meaningful connections with every guest who walks through our doors.
We are currently seeking an experienced and passionate
Chief Concierge
to lead our Concierge & Bell team and play a pivotal role in shaping memorable guest experiences from arrival to departure.
About the Role
Reporting to the Front Office Manager and working closely with the Front Office leadership team, you will champion exceptional guest service while inspiring and developing a high-performing Concierge team.
As the face of the resort, you'll be responsible for curating personalised experiences, sharing local insights, and ensuring every guest receives the warm, intuitive service that defines the InterContinental brand.
No two days are the same, but your key responsibilities will include:
Leading, coaching, and developing the Concierge team to deliver exceptional guest experiences
Building genuine guest relationships through personalised, professional, and memorable service
Providing expert recommendations on local attractions, events, dining experiences, and activities across the Gold Coast
Managing guest requests and resolving concerns with empathy, efficiency, and professionalism
Driving service excellence by setting high standards and leading by example
Promoting resort facilities,



experiences, and services to enhance each guest's stay
Maintaining the highest levels of discretion, confidentiality, and guest privacy
Fostering strong relationships with local tourism operators, businesses, and industry partners
What We're Looking For
We're looking for a hospitality skilled who is passionate about creating exceptional guest experiences and has a natural ability to inspire those around them.
Ideally, you will have:
Previous experience as a Concierge leader within an upscale hotel or luxury resort environment
A minimum of four years' experience in Concierge, Guest Services, or a related Front Office discipline
Previous leadership or supervisory experience with a demonstrated ability to develop and motivate teams
Outstanding communication and interpersonal skills
A genuine passion for service excellence and luxury hospitality
Robust organisational skills with the ability to prioritise and perform under pressure
Exceptional attention to detail, professionalism, and reliability
Knowledge of the Gold Coast tourism and hospitality landscape
Membership with Les Clefs d'Or (or a desire to work towards membership) will be highly regarded
Full working rights within Australia
Unrestricted Open Car Driver's Licence (Class C)
What We Offer
At InterContinental Sanctuary Cove Resort,



we're committed to supporting our people both professionally and personally.
As part of our team, you'll enjoy:
Paid Birthday Leave
Discounted accommodation across IHG Hotels & Resorts worldwide
Food and beverage discounts
Enhanced parental leave benefits
Proactive wellness initiatives and health days
Flexible work options where operationally appropriate
Continuous learning and career development opportunities through IHG
Career milestone and service recognition programs
Transfer of entitlements as you grow your career across IHG properties
Access to our retail discounts platform, helping your pay go further
Join Our Extraordinary World
If you're a passionate hospitality leader ready to create remarkable moments and lead a team dedicated to luxury guest experiences, we'd love to hear from you.
To learn more about InterContinental Sanctuary Cove Resort, visit:
Follow us: Instagram & Facebook: @intercontinentalsanctuarycove
LinkedIn: InterContinental Sanctuary Cove Resort (/)
You must hold unrestricted working rights in Australia to be considered for this position.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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📌 Chief Concierge | Intercontinental Sanctuary Cove Resort (Coffs Harbour)
🏢 Ihg
📍 Coffs Harbour