We're looking for a friendly, organised Service Advisor to be the main point of contact for our automotive service customers. You'll work closely with our workshop team to keep customers informed and make sure each visit runs smoothly.
Key responsibilities
Welcome customers, answer calls and manage service bookings
Record vehicle concerns clearly for the workshop
Explain recommended repairs, estimates and timeframes
Keep customers updated on the progress of their vehicles
Coordinate with technicians and parts staff
Prepare invoices and complete vehicle handovers
About you
Strong customer service and communication skills
Good organization and attention to detail
Confidence handling customer concerns professionally
Basic computer skills
Automotive service experience is preferred, but applicants with solid customer service experience are welcome
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📌 Customer Service Specialist (Shepparton)
🏢 Goulburn Motor Group
📍 Shepparton
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