People, Capability & Culture Business Partner - Hospitality
Full Time Salary
Village Roadshow Theme Parks, Gold Coast
Behind every unforgettable guest experience is an incredible team, and behind every incredible team is great people support.
We're looking for an experienced People, Capability & Culture Business Partner to join the action across Sea World Resort, Topgolf and Paradise Country. You'll work alongside the Executive General Manager – Hospitality and the operational leaders to shape positive team experiences, strengthen culture and engagement, support workforce planning and deliver people solutions that keep our teams thriving through busy trading periods, major events and everything in between.
From the resort lobby to the tee line and the country charm of Paradise Country, no two days will look quite the same. If you love variety, enjoy turning people strategy into practical action and know how to build high-performing, service-led teams, this is your opportunity to make a meaningful impact across some of the Gold Coast's most iconic destinations!
Key Responsibilities
Provide practical and strategic advice across the employee lifecycle
Coach leaders through performance, conduct, grievances, investigations and other employee relations matters
Support workforce planning across busy trading periods, events and seasonal peaks
Build engagement, culture and an outstanding team member experience
Partner across Guest Services, F&B;, Housekeeping, Reservations, Events and more
Interpret Awards and Enterprise Agreements and provide sound IR advice
Identify smarter ways of working and improve people processes and outcomes
Build leadership capability and support a high-performance, service-led culture
Work closely with the broader P&C; team to deliver consistent, values-led people practices
What We're Looking For
Experience in a P&C;/HR Business Partner role and/or relevant HR qualifications
Strong employee relations and IR experience,



including Awards and Enterprise Agreements
Confidence coaching leaders and managing sensitive workplace matters
Excellent communication, organisation, judgement and problem-solving skills
Experience in a fast-paced, multi-site, operational environment. Hospitality, tourism or entertainment is a bonus
Experience supporting shift-based, seasonal or predominantly casual workforces
Strong Microsoft Office skills, with SAP HR, UKG and PageUp experience highly regarded
Exposure to enterprise bargaining and F&B;/liquor licensing environments highly regarded
A strong understanding of WHS and safe work practices
Flexibility to travel between properties and work occasional non-standard hours during peak periods
Your backstage pass to fun, friends and unforgettable memories!
Unlimited free entry to our amazing theme parks!
Earn complimentary passes to share with family and friends!
Enjoy discounts on food & beverage, retail and animal experiences across our parks!
Exclusive employee deals through our Village Employee Advantages App, partnered with 65+ major retailers!
Unique team events and awards, celebrating our people is part of the fun!
Reward and recognition programs with prizes for outstanding contributions
Wellbeing support with our on-site team and 24/7 Employee Assistance Program (EAP)
Professional development opportunities with internal training, we love to grow our talent!
At Village Roadshow Theme Parks, our purpose is simple: create joy and memories that last a lifetime. Every day, our team brings this to life across our iconic properties , from Warner Bros. Movie World and Sea World, to Wet'n'Wild, Paradise Country, Topgolf, Sea World Resort, Australian Outback Spectacular, and Village Roadshow Studios.
Working here isn't just a job, it's being part of a team that loves what they do, in a vibrant, fun, and supportive environment. You'll meet amazing people, develop new skills, and help create unforgettable experiences for our guests.
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📌 People, Capability & Culture Business Partner - Hospitality (Internal) (Gold Coast)
🏢 Village Roadshow
📍 Gold Coast