Remediation Team Lead: Complex Cases & Risk Governance (New South Wales)

Remediation Team Lead: Complex Cases & Risk Governance (New South Wales)

02 Oct
|
Optus Enterprise
|
New South Wales

02 Oct

Optus Enterprise

New South Wales

Optus is seeking a Remediation Team Leader to guide a specialist group in resolving high-risk, high-impact customer issues, with a robust focus on risk assessment, ethical judgement, and stakeholder alignment. This 12-month fixed-term opportunity involves leading a team of remediation specialists to triage and resolve complex cases within defined SLAs.
You will own executive complaints, tribunal matters, and privacy incidents, ensuring governance across remediation activities and adherence to
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📌 Remediation Team Lead: Complex Cases & Risk Governance (New South Wales)
🏢 Optus Enterprise
📍 New South Wales

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