Full Time Sales Consultant/Retail Manager
Engadine Music Centre is a leading independent music retailer dedicated to providing customers, schools and education facilities with high-quality instruments, equipment and expert advice. We pride ourselves on our passion for music, knowledgeable staff and commitment to building lasting relationships with our local community and education customers Australia-wide.
Our business operates across
multiple channels, including our physical retail store, online store and education sales
, supplying musical instruments and equipment to schools and education facilities throughout Australia. Our store is a hub for musicians of all levels, and we are committed to delivering exceptional customer service and expertise across every part of our business.
About us
Engadine Music Centre is a leading independent music retailer dedicated to providing customers, schools and education facilities with high-quality instruments, equipment and expert advice. We pride ourselves on our passion for music, knowledgeable staff and commitment to building lasting relationships with our local community and education customers Australia-wide.
Our business operates across
multiple channels, including our physical retail store, online store and education sales
, supplying musical instruments and equipment to schools and education facilities throughout Australia. Our store is a hub for musicians of all levels, and we are committed to delivering exceptional customer service and expertise across every part of our business.
About the role
We are seeking a dynamic and enthusiastic
Full-Time Sales Consultant / Retail Manager
to join our team at Engadine Music Centre in Engadine, NSW ****.
This is a varied role that combines
customer-facing retail sales with office administration and online and education sales support
. As well as working with customers in our retail store, you will assist with
school and education orders, online orders, customer enquiries, order processing, stock management and general administration
associated with our retail and education business.




Our education customers include schools and education facilities Australia-wide, so the role provides an opportunity to work across both our
retail and business-to-business education operations
.
This is a full-time position offering a fantastic opportunity to combine your passion for music with retail, sales and administration skills. You will be the face of our store, driving sales, managing customer relationships and contributing to the overall success of the business. You will play a key part in creating a welcoming environment where customers feel confident and supported in their musical journey, while also ensuring orders and administrative tasks are processed accurately and efficiently.
Key responsibilities
Deliver exceptional customer service to teachers, schools, musicians and music enthusiasts of all levels, providing expert product knowledge and recommendations
Drive sales through engaging product demonstrations, identifying customer needs and suggesting appropriate instruments and equipment
Assist customers in-store, over the phone and via online enquiries
Process retail transactions accurately using point-of-sale systems and handle cash and card payments
Process and manage
online orders from both retail customers and schools/education customers
Process and coordinate
school and education orders
, including product enquiries, quotes, order entry, invoicing and fulfilment
Communicate with schools, teachers and education facilities Australia-wide regarding products, orders, availability and delivery
Build and maintain positive customer relationships, fostering loyalty and encouraging repeat business
Provide product information and answer customer enquiries about instruments, accessories and services




Assist with general office administration and day-to-day business tasks
Assist with inventory control, stock ordering and stock availability
Manage store operations including stock management, merchandising and maintaining a clean and organised retail environment
Assist with receiving, checking, packing and dispatching stock and customer orders
Contribute to a positive team environment and support colleagues across both the retail and office sides of the business as needed
What we're looking for
Proven retail, sales or customer service experience
Strong passion for music and genuine interest in musical instruments and equipment
Excellent communication and interpersonal skills with the ability to connect with diverse customers, including musicians, parents, teachers and school staff
Knowledge of musical instruments and/or retail products in the music industry is required
Strong computer skills and confidence learning new point-of-sale, e-commerce and business systems
Good administrative and organisational skills, with solid attention to detail
Ability to manage multiple tasks and priorities in a busy retail and office environment
Ability to work independently and as part of a team
Reliability, punctuality and a professional approach to work
Customer-focused mindset with a genuine desire to help others discover music
Previous experience in a music retail environment or musical background would be advantageous
Experience with online sales, order processing, school purchasing or administration would be highly regarded
What we offer
Full-time employment providing stability and consistent hours
A varied role combining
retail sales, online sales, education sales and office administration
Staff discount on products, allowing you to invest in your own musical journey
Opportunity to work in a passionate, music-focused community
Supportive team environment with opportunities to develop your retail, sales, administration and product knowledge
Training provided across our products, systems and processes
Flexible rostering where possible to support work-life balance
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📌 Full Time Sales Consultant/Retail Manager (Sydney)
🏢 Engadine Music Centre
📍 Sydney