Optus is seeking a Remediation Team Leader to head a team tackling high-risk customer issues within our customer division.
You will guide decision-making with robust remediation expertise, balancing risk, regulatory exposure and stakeholder alignment to protect customer outcomes and Optus' reputation.
This 12-month fixed-term role leads specialists handling executive complaints, privacy incidents, and escalated cases, ensuring timely, compliant remediation and governance across the function.
#J-*****-Ljbffr
📌 Remediation Team Lead — High-Risk Customer Resolutions (Sydney)
🏢 Optus
📍 Sydney