Job Description
Customer Service
Jandakot Permanent Full-Time $65,000 - $70,000 + Super
An exciting opportunity has become available for a Customer Service professional to join a long standing global business.
This is a hands-on customer service role where you will be responsible for managing customer enquiries, processing orders, coordinating with warehouses and freight providers, and supporting the sales team to deliver a seamless customer experience.
You'll be joining an established and supportive team of five and will work closely with the Hub Manager and broader sales and warehouse teams.
Your responsibilities will include:
Managing incoming customer calls and enquiries relating to orders, products, pricing and availability
Processing customer orders accurately
Liaising with warehouse managers, sales representatives and freight companies regarding orders and deliveries
Following up outstanding orders, backorders, stock availability and delivery issues
Making proactive outbound calls to customers to follow up enquiries, quotes and orders
Identifying opportunities to upsell and cross-sell products and generate additional business
Providing sales support to Business Development Executives, including stock level reporting and order assistance
Managing enquiries through the ticketing system and shared inbox
Processing invoices and general administration associated with customer orders
Building strong relationships with customers through reliable, responsive and professional service
The role will involve a combination of inbound and outbound customer contact.
While call volumes will vary, the successful person will be comfortable working in a busy setting where customer service,



accuracy and responsiveness are important.
About You:
Previous experience in customer service, call centre, sales support or a similar role
Strong verbal communication and a professional telephone manner
Excellent attention to detail and accuracy when processing orders
Confidence making outbound calls and proactively engaging with customers
A genuine commercial mindset and willingness to identify sales opportunities
Good computer skills and experience using Microsoft Office
Experience working with ticketing systems, shared inboxes or CRM platforms is advantageous
The ability to work collaboratively with sales, warehouse and operational teams
A positive, motivated and outgoing personality
Exact experience not essential - what matters most is your customer service ability, communication skills and willingness to learn.
What's on Offer?
Permanent full-time opportunity
$65,000 - $70,000 + super
Monday to Friday, 5 days per week in the Jandakot office
Join an established and supportive team
Comprehensive onboarding and training provided
A varied role combining customer service, administration and sales support
The opportunity tojoin a leading global organisation
Training & Support:
You'll receive a structured onboarding program to ensure you are confident in the systems, products and processes.
Initial training will take place with the existing team, followed by ongoing support from the Hub Manager and regular catch-ups via Teams.
You'll have plenty of opportunity to learn the role before taking ownership of the WA customer base.
Apply Now
If you're looking to build a career in customer service and enjoy building relationships and solving problems, we'd love to hear from you.

📌 Customer Service (Western Australia)
🏢 Norwest Recruitment
📍 Western Australia