Care I Wish is a registered NDIS Service provider that specializes in Supported Independent Living.
As part of our commitment to client led and client centred care, we work closely with participants and families to ensure we find the right support model that works for them.
About the role
As a NDIS Service Delivery Manager - SIL, you will be responsible for supporting a small team of Support Team Leaders to provide care and attendant services to complex care participants living in SIL Homes.
You will be responsible for end-to-end case management relating to each participant living within the SIL portfolio, conducting regular SIL Home visits and audits to ensure safe systems of work, and being available for external stakeholders, families and care teams to ensure continuity of quality services, better service outcomes and client satisfaction.
Key responsibilities
Support a small team of Support Team Leaders to provide care and attendant services to complex care participants living in SIL Homes
Manage end-to-end case management relating to each participant living within the SIL portfolio
Conduct regular SIL Home visits and audits to ensure safe systems of work in all SIL houses
Be available for external stakeholders, families and care teams to ensure continuity of quality services, better service outcomes and client satisfaction
Coordinate all appropriate documentation annually (or as required) to ensure compliant services across the SIL client portfolio (Service Agreements, Risk assessments, In-home safety checks, Care plans etc)




Identify areas of improvement and embed change initiatives
Develop human resource capability and ensure secure delivery of NDIS client services through implementation of care models and frameworks
Utilise appropriate government portals and pathways to report on restrictive practices, chemical restraints and behaviours or incidents within the expected timeframe
About you
Tertiary qualification in related field/disability or significant skills, knowledge, and experience
Demonstrated experience in aged care/disability/community care
Comprehensive knowledge and understanding of NDIS, disability sector, current reforms, relevant legislation, funding and policy protocols, standards, and processes
Experience in managing diverse teams and demonstrated leadership skills in managing an operational team in disability sector to deliver service excellence
Highly developed negotiation, problem solving and analytical skills, including strong interpersonal, verbal, and written communications skills and experience working collaboratively with internal and external stakeholders
Current National Police Clearance (Required)
NDIS workers screening check (Required)
Legal right to work in Australia (Required)
Working with people with developmental disabilities: 2 years (Required)
Proven track record of Service Delivery in the NDIS sector: 2 years (Required)
Work from home
Professional work environment in an organisation that genuinely cares, values dedication and performance
Opportunity for career development and learning
#J-*****-Ljbffr

📌 Service Delivery Manager (New South Wales)
🏢 Careiwish
📍 New South Wales