Press space or enter keys to toggle section visibilityNameRetail Customer Service OfficerSite / LocationGold Coast Business HubRef #********EntityAustralia PostOpening Date29-Sep-****SuburbBundallStateWork TypePermanent Part TimeWeekly Hours20Description & RequirementsPress space or enter keys to toggle section visibilityWorking with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills.
It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience.
That's a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.About the opportunityAs our Retail Customer Service Officer, you'll play an key part in helping Australians service their own businesses, keeping millions of people connected and building community resilience.
Every year around one million customers walk into one of our Australia Post Offices.
It's our retail teams who make sure that every experience they have is a great one.
And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.You'll bePerforming customer sales and service transactions with customers.Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
Conducting and processing a number of identity services transactions, including Australian Passport Interviews.Promoting our products and services through up-selling and cross-selling,



merchandising and other promotional activities.Assisting customers with mail and parcels lodgements and associate costs.Building rewarding relationships with customers by understanding their needs.Assisting with administrative duties such as stocktaking and record maintenance.Pay Rate Commencing on $*****/ hour, increasing to $***** / hour after 3 months, + 12% SuperannuationTraining Comprehensive, paid training program of 6 weeks (full time hours, Mon – Fri, 8.45 AM – 5.06 PM), with ongoing supportHours After training, the roster will be 20 hours / week (4 hours each day), on a rotating roster, Monday - Friday, between 8:45 AM - 5:06 PMLocations As this is a relief position, you will need to be happy, willing and able to work at Burleigh, Coolangatta, Gold Coast Business Hub, Helensvale, Nerang, Pacific Fair, Pimpama, Q Super, Robina, Runaway Bay, Southport and Surfers Paradise,please consider travel before applyingCareer Growth Clear pathway for advancement, with tailored development and leadership opportunitiesAbout youYou're a friendly,



enthusiastic and reliable personality who loves working in a team environment.You're ready to put the customer at the centre of everything you do to help make a difference in the community.You'll also need toHave experience in customer service and/or cash handling.Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.What else is in it for you?
Work with a diverse, supportive team where you have opportunity to connect and collaborate every dayBe at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customersOpportunities for training, growth and development in customer experience or other areas of the businessDiscounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resourcesAll walks, one routeIt takes a lot of us to deliver for every Australian – and it's important to us that our people behind the parcels reflect the people receiving them.
We come from all walks.
Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees.
We're a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free.
We're also working hard to remove bias and build a gender-equitable experience for everyone who joins us.
If you've got questions about accessibility, reach out to our Diversity & Inclusion team at .
See and hear what life is like working with our customers:
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📌 Retail Customer Service Officer (Gold Coast)
🏢 Australia Post Group
📍 Gold Coast