Treatment Coordinator and Admin Superstar - Orthodontics
Northern Rivers Orthodontics – Lismore NSW
Love people?
Love being organised?
Ready for a role where no two days are quite the same?
We're looking for a Treatment Coordinator & Admin Superstar to join our friendly orthodontic team!
This is a fantastic opportunity for someone who loves connecting with people, creating exceptional patient experiences and keeping things running smoothly behind the scenes.
You'll play an important role in welcoming patients, managing enquiries and reception, while also guiding new patients through their orthodontic journey and supporting them as they take the next step towards their new smile.
You don't need to know everything about orthodontics from day one — we'll train you in our treatments, technology and systems so you can confidently step into the role.
What You'll Be Doing
Treatment Coordination
Welcome and WOW new patients from their very first interaction with the practice
Respond to new patient enquiries and follow up leads
Assist with new patient consultations alongside the Orthodontist
Explain treatment plans, fees and payment options clearly and confidently
Build genuine relationships with patients and families throughout their treatment journey
Maintain accurate patient and lead information within our CRM
Follow up prospective patients and help convert enquiries into new starts
Reception & Administration
Be the friendly face and voice of the practice
Reception duties and providing a warm welcome to patients
Answer incoming phone calls and respond to patient enquiries
Book and manage appointments
Assist with patient payments, accounts and general administration
Keep patient records and practice information accurate and up to date




Support the clinical team with day-to-day administrative tasks
Help keep the front office organised, productive and running smoothly
Team & Practice Support
Work closely with the Orthodontist and wider team to deliver an exceptional patient experience
Support practice marketing and community engagement initiatives
Learn and confidently use our practice management, CRM and technology systems
Pitch in wherever needed — we're looking for someone who enjoys being an all-rounder!
About You
Is naturally warm, friendly and confident with people
Loves creating a great first impression
Is organised, reliable and has excellent attention to detail
Can confidently manage multiple priorities in a busy environment
Enjoys talking to people and building genuine relationships
Is comfortable discussing treatment costs and payment options
Has a positive, can-do attitude and isn't afraid to roll up your sleeves
Is tech-savvy and enjoys learning new systems
Is curious and asks questions — "why?" and "how?" are always welcome!
Has experience in reception, administration, customer service, sales, dental or healthcare — orthodontic experience is a bonus, but not essential
Why You'll Love It
Full-time opportunity in a specialist orthodontic practice
Comprehensive training in orthodontics, treatment coordination and practice systems
A varied role where you can develop both your patient-facing and administrative skills
Supportive team environment where everyone pitches in
Opportunities for ongoing training and professional development
Modern practice with the latest technology and systems
A role where you can genuinely make a difference to patients and their families
If you're an organised people-person who loves variety, enjoys helping others and is ready to take the next step in your career, we'd love to hear from you!
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📌 Treatment Coordinator And Admin Superstar - Orthodontics (North Lismore)
🏢 Northern Rivers Orthodontics
📍 North Lismore