We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.
We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next.
The work is challenging – but it matters.
You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
What's in it for you?
Constant learning, skill growth, great perks, and a team that wants you to grow and succeed.The Technical Quality Manager (TQM)/Success Plan Manager (SPM) is an important role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.
The role collaborates with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams to provide a coordinated, outcome-driven customer experience.Location: Canberra or Brisbane, AustraliaSecurity Requirement: Australian Citizenship is mandatory.
The successful candidate must hold, or be eligible to obtain, an Australian Government Security Clearance.As TQM/SPM, you will:Own the end-to-end execution of customer Service Plans across the customer lifecycle, ensuring structured delivery of outcomes, adoption, and value realizationAct as a trusted advisor to customer IT and business leadership, guiding decision-making across transformation, adoption, and optimization initiativesLead in-depth analysis of customer strategy, objectives, risks, transformation priorities, and solution adoption challengesTranslate customer goals into actionable Action Plans with defined milestones, governance, and measurable success criteriaEstablish, lead, and maintain governance cadence including executive steering committees, quarterly business reviews, and ongoing status and value reportingProactively identify, manage, and mitigate risks, issues, and escalations, driving resolution through structured escalation managementMonitor and interpret adoption, consumption, and engagement health indicators to proactively adjust plans and recommendationsDrive continuous optimization,



innovation, and improvement initiatives to maximize realized customer valueEnable renewal readiness by clearly demonstrating delivered outcomes, realized value, and sustained adoption of SAP solutionsExpectations and TasksMaintain strong customer relationships built on consistent delivery qualityProvide clear, concise, and value-based executive communications and reportingCoordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownershipServe as the primary escalation point for customers related risks and delivery challengesEnsure alignment between customer priorities, SAP recommendations, and delivered outcomesUphold SAP standards for service quality, governance, and customer engagement excellenceWhat you bring:Experience on SAP business and technical solution architecture knowledge across enterprise, cloud, and platform solutionsExperience with SAP S/4HANA, SAP Business Technology Platform, and SAP cloud solutions preferredExperience leading or managing customer-facing engagementsKnowledge of SAP projects, quality management, and value management frameworks preferredAbility to influence outcomes across matrixed organizations without direct authorityBased in, or willing to relocate to, Canberra or Brisbane, Australia.Australian Citizenship is mandatory.
You must hold or be eligible to obtain an Australian Government Security Clearance.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics,



intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.
Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Successful candidates might be required to undergo a background verification with an external vendor.AI Usage in the Recruitment ProcessFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.
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📌 Technical Quality Manager(Tqm)/Success Plan Manager(Spm)
🏢 Cari
📍 Brisbane