About The CompanyOur client is one of the world's leading tech company with a focus on business travel.
With the head office in Europe this global leader services 90% of the fortune 500.
With over **** staff globally and offices across Europe, the America's, Asia and Australia this is a great opportunity to join a global network and global corporate.About The RoleWe are searching for multiple Customer Service Consultants to work in the Service Team to provide excellent customer service to their growing customer and client base managing all bookings and hotel reservations.DutiesBe the key person for phone and email based enquires from clients and customersManaging online and offline transactions related to the bookings and reservationsAchieve set business key performance indicators (KPI's)Investigate and review disputes and/or providing resolutions to customer or hotel partnersFollow agreed compliance guidelinesMaintain accurate customer and policy recordsParticipate in training & development activitiesContribute to team effectiveness (eg: participation in Team Meetings)Complaint investigation & analysisSkills & ExperienceEnergetic with a sheer passion for delivering excellent customer serviceAbility to achieve individual and team targetsService within a contact centre environment highly regardedExperience working within the hotel or reservation industry is advantageousEnjoy working in a quick-paced, results driven environmentExcellent communication and active listening skills with strong attention to detail.CultureThe current team work as a really collaborative and supportive team and feel like a family.
They are big on continuous improvement and genuinely enjoy celebrating each others wins.There is no blame or finger pointing in this team, only flexibility and lifting each other up!
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📌 Customer Service Consultant (Sydney)
🏢 Citrus Group
📍 Sydney