Fire Services AdministratorLocation: Penrith, New South WalesCompany: HIXEmployment Type: Full-Time, PermanentThe RoleWe're seeking a highly organised and detail-oriented Fire Services Administrator to support scheduling, compliance, and service delivery within our Fire Services division.
In this role, you'll play a critical part in ensuring jobs are coordinated efficiently, documentation is accurate, and technicians are optimally scheduled to deliver high-quality, compliant services.This is a fast-paced, central role where you will be the link between field technicians, clients, and internal teams - ensuring smooth operations, strong customer service, and effective business outcomes.Why You'll Love Working With UsStrong wages + yearly increasesCareer growth - ongoing training, development support, and clear pathwaysSupportive team environment with strong leadershipRecognition & rewards - spot vouchers + $2,000 referral bonusHealth, wellbeing & perks - Fitness Passport, employee discounts, and flu vaccinationsAdditional advantages including novated leasing optionsPaid parental leave & paid volunteer leaveSafe systems, modern platforms & structured processesWhat You'll Be DoingScheduling and coordinating fire service works to maximise technician productivity and billable timeRaising and managing jobs within systems such as simPRO / Uptick and Maintenance PlannerReviewing open jobs, compliance reports, and documentation to ensure accuracy and readiness for invoicingCoordinating subcontractors and ensuring works align with compliance and KPI requirementsMaintaining accurate data, records, asset registers, and customer/site informationLiaising with clients to manage scheduling, access requirements, and service delivery expectationsProviding high-quality customer service across phone, email, and correspondenceSupporting invoicing,



AFSS documentation, and administrative compliance requirementsMonitoring workflows, ensuring timelines are met, and supporting continuous process improvementsYour Education, Experience & SkillsStrong administrative experience (5+ years preferred) within a service, scheduling, or operations environmentExperience working with job management systems such as simPRO or Uptick (highly regarded)High level of communication and customer service skillsExcellent time management and ability to prioritise competing tasksStrong attention to detail, particularly in data management, compliance, and documentationAbility to coordinate workflows, manage scheduling requirements, and support operational efficiencyExperience within Essential Fire Services or a related industry (highly regarded)Strong computer literacy and administrative capabilitiesAbility to work independently and collaboratively within a teamFull working rights in Australia (essential)About HIXHIX is a specialist provider of fire, electrical and essential building services, delivering compliant, high-quality solutions across commercial and government sectors.
With a strong focus on safety, technical excellence, and customer service, HIX supports critical infrastructure and facilities to remain safe, compliant, and operational.
As part of BGIS, HIX combines specialist technical expertise with global capability, providing employees with access to career development, modern systems, and strong operational support.We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.
We are an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.
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📌 Fire Services Administrator (New South Wales)
🏢 Bgis
📍 New South Wales