2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from PeopleLogicGlobal Talent Acquisition | APAC, Australia Recruitment | ATS & Sourcing Tools | Stakeholder Management | Recruitment AnalyticsJob Title: Customer Support Engineer – ADMS/EMS/SCADALocation: Sydney or Melbourne, Australia (Preferred)Job Type: Full-Time | On-Call Rotation SupportRole Summary:We are looking for an experienced Customer Support Engineer to support GE ADMS/EMS platforms including PowerOn Fusion (PoF), PowerOn Advantage (PoA), and e-terra systems.
The ideal candidate will have deep domain expertise in SCADA, DMS, OMS, and EMS systems, with hands-on experience supporting real-time electrical grid applications.
You will be the front-line technical resource to ensure the stability and performance of mission-critical systems for utility clients.Key Responsibilities:Provide technical support for GE ADMS/EMS products including SCADA, OMS, DMS, DNAF, Storm Assist, and DER systems.Address customer-reported issues through analysis, troubleshooting, and implementation of fixes or workarounds.Work in on-call rotation for emergency support outside business hours.Diagnose and resolve intermediate to advanced technical problems across hardware, software,



and network layers.Collaborate with engineering teams to escalate and resolve complex product defects.Mentor junior staff and share knowledge via documentation and training.Maintain personal case load and ensure timely follow-ups with customers.Write technical documentation and contribute to knowledge base systems.Interface with customers to ensure satisfaction, acting as a technical leader in resolving issues.Technical Skills Required:Experience with GE ADMS/EMS tools such as PoF, PoA, e-terra.Strong knowledge of SCADA, DMS, OMS, and grid modeling tools.Familiarity with both Transmission and Distribution electrical grids.Proficient in Linux, Windows, Oracle, SQL, Jasper Reports, Cassandra.Network troubleshooting knowledge (TCP/IP, DNS, routing, LAN, Active Directory, firewalls).
Understanding of NERC CIP standards and compliance practices.Soft Skills:Strong communication and customer engagement skills.Ability to work independently with minimal supervision.Leadership skills to strategize and solve recurring problems.Excellent analytical and troubleshooting abilities.Positive attitude in high-pressure situations.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesTechnology, Information and MediaReferrals increase your chances of interviewing at PeopleLogic by 2xSign in to set job alerts for "Customer Support Engineer" roles.Sydney, New South Wales,



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📌 Customer Support Engineer (New South Wales)
🏢 PeopleLogic
📍 New South Wales