360 Underwriting Solutions – Sydney CBD NSWCompany:ReadySet InsuranceReports to:Executive DirectorLocation:Sydney CBDEmployment Type:Full TimeAbout ReadySet InsuranceReadySet Insurance is a rapid-growing Australian travel insurance brand built on a simple promise, care, transparency and speed when customers need us most.We combine strong underwriting expertise with a customer-first mindset to deliver simple, reliable travel insurance products for Australian travellers.
As a startup, every team member plays a meaningful role in shaping our customer experience and growth journey.Role PurposeThe Call Centre Sales & Service Consultant is responsible for delivering exceptional customer service while driving compliant sales outcomes.You will manage inbound enquiries, assist customers with quotes and policy purchases, support policy servicing requests, and represent the ReadySet brand with professionalism and empathy at every interaction.This role requires a balance of sales capability, compliance awareness, and genuine care for customers.Key ResponsibilitiesHandle inbound sales enquiries via phone, email & Live ChatConvert enquiries into policy sales in line with compliance obligationsClearly explain product benefits, limits, excesses and key exclusionsAssist customers with completing quotes and purchasesCustomer Service & Policy SupportManage policy amendments,



cancellations and documentation requestsProvide support relating to cover questions pre and post purchaseAssist customers with navigating online portalsEnsure all documentation is issued accurately and promptlyCompliance & Risk ManagementAdhere to ASIC regulatory requirements and internal compliance frameworksEnsure accurate disclosure of pre-existing medical conditionsFollow sales scripts and disclosure processesMaintain accurate file notes in CRMEscalate complaints in line with RG 271 requirementsBrand & Customer ExperienceDeliver service aligned with ReadySet values:Care:Show empathy and active listeningTransparency:Provide clear and honest informationSpeed:Respond efficiently and proactivelySupport review and feedback initiativesContribute ideas to improve customer journeys and processesPerformance MetricsConversion rateQuality Assurance scoreCall handling time & service levelsCompliance adherenceOnline Customer Reviews.About YouExperience1 to 3+ years in call centre sales or service and/or financial servicesInsurance or travel industry experience highly regardedStrong understanding of regulated sales environments preferredSkills & AttributesConfident communicator with strong listening skillsNatural relationship builderHigh attention to detailResilient and performance-drivenThrives in a fast-paced startup environmentWhy Join ReadySet?
Join a growing Australian startup at an exciting stageReal career progression opportunitiesCollaborative team cultureAbility to influence process and customer experience
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📌 Call Centre Sales & Service Consultant (Sydney)
🏢 360 Underwriting Solutions
📍 Sydney