Optus is seeking a Remediation Team Leader to guide a specialist group in resolving high-risk, high-impact customer issues, with a strong focus on risk assessment, ethical judgement, and stakeholder alignment.
This 12-month fixed-term prospect involves leading a team of remediation specialists to triage and resolve complex cases within defined SLAs.You will own executive complaints, tribunal matters, and privacy incidents, ensuring governance across remediation activities and adherence to
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📌 Remediation Team Lead: Complex Cases & Risk Governance (Victoria)
🏢 Optus Enterprise
📍 Victoria
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