Customer Service Representative SNSW Clerk Grade 3/4- starting annual salary $74,118 plus superannuation and leave loadingEmployment Type: Ongoing Part Time - 20 hours per weekPlease note: This position requires onsite attendance, with shifts scheduled Monday to Friday and a minimum shift length of 4 hours.
Location: Cooma Service Centre This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.What are 'hub and spoke' Service Centres?
In some regional or remote areas, a 'hub' Service Centre acts as the parent of one or more 'spoke' Service Centre locations.
The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations.
Cooma Service Centres is a spoke site for Queanbeyan Service Centre.About you Are you someone who thrives in a fast-paced, customer-focused environment?
Do you love creating meaningful face to face experiences and helping people solve problems with empathy and efficiency?
If you're passionate about delivering exceptional service, enjoy being the go to person for advice and support, and take pride in making a real difference in people's day, then this is the role for you!
You'll be at the heart of our customer experience, handling a variety of enquiries and complaints with confidence and care, ensuring every interaction reflects our commitment to excellence.
Sound like you?
We'd love to hear from you!
What You'll BringTo succeed in this role, you'll need:A genuine passion for customer service and strong communication skillsThe ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environmentStrong attention to detail and confidence handling complex enquiriesIntermediate computer skills and the ability to navigate multiple systems efficientlyA clear understanding of handling confidential and personal information responsiblyA collaborative mindset and commitment to supporting team successThe ability to adapt in a busy, fast-paced environment while maintaining a positive customer experienceYour ImpactAs the welcoming face of our Service Centre, you'll play an important role in supporting customers across the region.




In this varied role, you'll provide support through a mix of face-to-face customer interactions and phone enquiries, helping customers access information, resolve issues and connect with the services they need.
Working closely with your colleagues, you'll deliver professional, respectful and customer-focused support while creating an environment where customers feel valued, supported and understood.How to apply Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date: Wednesday 7 October **** at 9:59amFurther Information: For enquiries relating to recruitment please contact Joy Lethieullier via ****** Service NSW Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours: In our Service Centres hours vary between locations.
You can check the opening hours for each Service Centre here.
Flexibility is to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays).
In some situations, you may be required to work during these hours.
Part-time – minimum 20 hours per week - (Monday to Friday) 4 hours per day over 5 days.
Hours are also subject to change based on the needs of the business.
What we offer Personal development – excellent development opportunities for someone ready for the next step in their career!




Excellent career growth and learning development opportunities.
Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act ****.
Sometimes this process can take up to 12 weeks or more, depending on the number of applicants.
Employment with Service NSW is subject to a satisfactory national criminal record check.
Click Here to access the Role Description.
Visit the
Capability Application Tool to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Careers at Department of Customer ServiceA career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that perks people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.You can view our full diversity and inclusion statement here.We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or ******.
For more information, please visitInformation
on some of the different types of disabilitiesInformation on adjustments
available for the recruitment process

📌 Customer Service Representative - Cooma
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