Genesys is seeking a Principal Workforce Management Consultant based in Australia (Sydney, Brisbane or Melbourne).
You will translate workforce strategy into measurable outcomes, lead executive workshops, and shape roadmaps for WFM/WEM implementations across complex environments.Travel up to 25% is required as you partner with global customers to drive value.
In this role you will collaborate with sales, product, and delivery teams to ensure practical, credible adoption and sustained delivery
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📌 Senior Ai-Driven Wfm & Transformation Consultant (New South Wales)
🏢 Genesys Cloud Services
📍 New South Wales
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