IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives.
It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.
We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.
Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Because when you're here, you're part of something bigger.
You're part of a team that shows up, stands together, and leads with purpose.OverviewJoin a team that's making a real differenceAt My Plan Manager, we're passionate about helping Australians get the most out of their NDIS plans.
My Plan Manager is a wholly owned subsidiary of Gallagher Bassett, one of the world's leading claims and risk management organisations.
As part of Gallagher Bassett, we're proud to support participants, providers and communities through exceptional service, innovation and care.We're currently seeking a Business Analyst to join our Technology team based in Adelaide.
This is an exciting opportunity for a commercially minded and collaborative professional who thrives on solving complex business problems, improving processes and working closely with cross-functional teams to deliver innovative technology solutions.How you'll make an impactAs a Business Analyst, you'll play a key role in translating business needs and product priorities into clear, structured and deliverable solutions that support My Plan Manager's strategic objectives.Working closely with Product, UX, Engineering, QA and business stakeholders, you'll:Translate business needs, product priorities and user experiences into clear and actionable requirementsCollaborate with stakeholders to gather, analyse and document business requirementsCreate and maintain user stories, acceptance criteria and supporting documentationDefine and document business rules, workflows, process maps and system requirementsIdentify risks, gaps, dependencies and opportunities for improvement throughout the delivery lifecycleEnsure requirements are complete, testable and aligned to business outcomesAct as the key link between business and technical teams to ensure successful delivery outcomesSupport delivery teams through proactive clarification,



issue resolution and requirement validationAnalyse delivery and requirement quality metrics to drive continuous improvementContribute to the successful delivery of strategic technology initiatives across the businessCollaborate with Gallagher Bassett and internal stakeholders on technology-related projectsHelp deliver scalable, high-quality solutions that improve the experience of our participants, providers and employeesAbout youWe're looking for someone who combines solid analytical thinking with exceptional communication and stakeholder management skills.You'll bring:Experience working as a Business Analyst within technology, digital or transformation environmentsStrong requirements gathering, business analysis and documentation skillsExperience writing user stories, acceptance criteria and business process documentationExcellent problem-solving and critical thinking capabilitiesStrong stakeholder engagement and relationship-building skillsThe ability to communicate effectively with both technical and non-technical audiencesExperience identifying and managing risks, dependencies and business impactsHigh attention to detail and a commitment to quality outcomesStrong organisational skills and the ability to manage competing prioritiesA collaborative approach and willingness to work across multiple teamsExperience working in Agile delivery environmentsExperience that translates wellWe welcome applications from candidates with experience in:Business Analysis and Technology DeliveryDigital Transformation ProgramsProduct Development and Product Management environmentsProcess Improvement and Business Transformation initiativesSoftware Development and Technology ProjectsAgile and Scrum teamsCustomer-focused organisations undergoing systems or process changeFinancial services, insurance, healthcare, disability services or related industriesWhy join My Plan Manager?
At My Plan Manager, we're committed to creating an environment where our people can thrive.What we offerHybrid working arrangementsFlexible work practices that support work-life balanceAccess to ongoing learning and career development opportunitiesCareer progression opportunities across My Plan Manager and Gallagher BassettExposure to large-scale technology and transformation initiativesSupportive leaders who invest in your growth and developmentEmployee wellbeing initiatives and reward and recognition programsA collaborative,



inclusive and innovative cultureThe opportunity to make a meaningful difference in the lives of Australians living with disabilityCompensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of perks.Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunitiesTwo paid volunteer days annuallyHealth Insurance Discounts with our Group Insurance PlanEmployee Stock Purchase ProgramPaid parental leaveOther benefits includeFlexible and hybrid work arrangementsMental Health and Wellbeing Support for yourself and immediate family membersEmployee Recognition Awards and Service Milestone RecognitionsPeer Support ProgramAnnual flu vaccinationsAccess to Reward Gateway – discount offers at over 350 retailers!
And more...We value inclusion and diversityInclusion and diversity (I&D;) is a core part of our business, and it's embedded into the fabric of our organization.
For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‐conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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📌 Business Analyst (Adelaide)
🏢 Arthur J. Gallagher (Ajg
📍 Adelaide