District Parts and Service Manager (Northern Region Office)Kia Australia is seeking a driven and technically capable District Parts and Service Manager to support and develop our dealer network across an allocated territory.
This role is responsible for driving dealer performance across Service, Warranty, Parts & Accessories, Customer Experience (NPS) and Technical Operations, ensuring our dealers deliver an exceptional ownership experience while achieving operational and commercial targets.Working closely with dealership leadership teams and Kia's head office functions, you will act as a trusted adviser, helping dealers improve efficiencies, customer satisfaction, compliance and profitability.This role will be based at our Northern Region Office, Brisbane.Key ResponsibilitiesDealer Network Support & Relationship ManagementConduct regular dealership visits across metropolitan and regional locations.Build strong partnerships with Dealer Principals, General Managers, Service Managers and Parts Managers.Review dealership operations and identify opportunities to improve efficiency, profitability and customer satisfaction.Communicate key business updates, service bulletins, technical information and operational initiatives.Complete dealer reporting and ensure timely follow-up on identified actions.Customer Experience & NPSDrive dealership performance against NPS and customer satisfaction targets.Partner with dealer leadership teams to review customer feedback and service performance.Assist in resolving customer concerns and escalations in a timely and qualified manner.Support the implementation of initiatives that enhance the customer ownership experience.Parts & Accessories PerformanceDrive Parts & Accessories sales growth within an allocated dealer network.Support dealers in achieving sales targets, stock management objectives and accessory fitment goals.Ensure dealers are informed of and engaged with promotional campaigns and programs.Facilitate collaboration between dealership Parts, Service and Sales departments.Warranty & ComplianceSupport dealers with warranty claim administration and process compliance.Participate in warranty audits and assist with corrective action plans.Monitor warranty claim rejections and work with dealers to improve submission quality and reimbursement outcomes.Conduct warranty parts audits during dealership visits.Technical & Dealer DevelopmentSupport dealer staff capability through training and development initiatives.Assist with technical enquiries and ensure correct processes are followed.Monitor service campaigns and recall performance, driving completion rates across the network.Distribution SupportAssist with vehicle inspections and damage resolution processes.Coordinate vehicle repairs and related warranty claims when required.Liaise with vehicle storage facilities and internal stakeholders to ensure timely issue resolution.About YouTo be successful in this role, you will bring:Experience within the automotive industry,



ideally in dealership, wholesale, aftersales or field-based operations.Strong technical knowledge and qualifications in a relevant automotive or technical discipline.Proven ability to build and maintain relationships with a wide range of stakeholders.Excellent written and verbal communication skills.Strong analytical and problem-solving abilities.Commercial acumen with an understanding of dealer operations and profitability drivers.A current driver's licence and willingness to travel regularly throughout your assigned region.What We're Looking ForYou are a customer-focused professional who enjoys working closely with dealers to solve problems, improve performance and drive results.
You thrive in a field-based environment, can manage multiple priorities, and have the confidence to engage with stakeholders at all levels of a dealership business.Why Join Kia Australia?
Work with one of Australia's leading automotive brands.Make a direct impact on dealer performance and customer experience.Diverse role covering customer experience, technical support, warranty, parts and network development.Collaborative team setting with ongoing professional development opportunities.Competitive salary package and tools of the trade.
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📌 District Parts And Service Manager (Northern Region Office) (Brisbane)
🏢 KIA Australia
📍 Brisbane