Business Analyst – Clinical Application SpecialistOverviewThe Business Analyst - Clinical Application Specialist will support the growth and development of our industry leading healthcare software and services.
They will provide ongoing support and guidance to our customers, identify business and clinical improvement opportunities, and build strong stakeholder relationships by drawing on their clinical/technical experience and knowledge.The Business Analyst - Clinical Application Specialist will be involved with various projects and directives including software development, onboarding for new customers, application roadmap development and quality improvement.The Business Analyst - Clinical Application Specialist will have:Proficient IT application skills(specific training and education on the application will be provided)Thorough understanding of healthcareWorking knowledge and practical experience with business analysis methodologiesStrong training, learning and teaching skillsExcellent communication and customer relations skillsThis position is fully remote and travel to customer sites is required occasionally.Reports toThis position reports to the Clinical Lead/General ManagerResponsibilitiesThe following responsibilities cover the core activities of the role but are not limited to these alone.Conduct business analyst activities that document current state, future state and impact of changes utilising proven processes,



systems and use case modelsLiaise with the broader team identifying areas of opportunity and improvementCommunicate with customers and the broader team to ensure positive relationshipsIdentify and support development of current opportunities for potential product improvements and projectsUtilise a quality framework to conduct all activitiesCoordinate and conduct customer-based training and related resources (such as self-help tools)Understand and document effectively clinical workflow for diverse healthcare settingsProvide local/onsite support for customers as required including trainingConduct account management activities including setup, process and policy developmentSupport onboarding processes and initial sales/tender enquiry responsesProvide support to new and current customers, plus the internal MMEx Customer Support teamEssential Skills and Experience4+ years' experience in similar roleBachelor's Degree – strong clinical or technical background preferredExperience in the Healthcare industry, specifically working with clinical applications / digital healthProven experience working autonomously and proactively as part of a geographically dispersed teamExcellent written and spoken communication skills and interpersonal skillsHigh attention to detail and the ability to switch focus as business demands changeMust have a 'can-do' attitude and be prepared to support the needs of a professional teamWe are a geographically diverse team who are predominately remote workers.
The Business Analyst - Clinical Application Specialist candidate is preferred to be located in Victoria,NSW or Queensland to support our growing customer base in these regions.
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📌 Clinical Application Specialist (New South Wales)
🏢 ISA
📍 New South Wales