Job Identification: ******Job Category: Guest Services, Operations, and Front OfficeJob Schedule: Full timeAs a Duty Manager, you will oversee hotel operations during your shift, ensuring exceptional guest experiences, supporting and developing team members, maintaining a secure and secure environment, and driving operational excellence.You will be a visible and approachable leader, acting as a key point of contact for guests and team members while supporting the Front Office Manager in achieving departmental and business objectives.You will be working closely with the Front Office Manager to achieve Front Office KPIs and you will be the first point of contact for dealing with any general management related inquiries that arise within the hotel.
Specifically, you will be responsible for managing the first impressions of our guests and perform the following tasks to the highest standard:Engage Guests in conversation and provide general assistanceManage, record,



and resolve promptly all Guest complaintsMeet and greet VIP Guests and major corporate clients upon arrivalCoordinate the services and special facilities provided to long-stay GuestsStay current with all hotel products, services, policies and emergency proceduresMonitor Guest satisfaction reports and implement actions to improve resultsHandle, record and follow through with management issues or emergencies that ariseWhat are we looking for?
Previous supervisory experience in Front Office within a hotel or similar industryKnowledge of Health and Safety and security proceduresCalm, efficient and the ability to work well under pressureExcellent leadership skills and exceptional communication skillsA passion for delivering exceptional levels of guest serviceFull availability for a rotating roster, including ability to work evenings, overnight shifts, weekends, and public holidays.
#J-*****-Ljbffr

📌 Duty Manager (Queensland)
🏢 Hilton
📍 Queensland