Job Description
Call Centre Operator - Customer Service
Join a supportive team National customer base Customer service & administration
We are seeking an experienced and customer-focused Call Centre Operator to join a busy Service Division.
This is a great opportunity for someone who enjoys helping customers, solving problems and working as part of a collaborative team.
Reporting to the Call Centre Supervisor, you will be responsible for handling incoming service enquiries from customers across Australia, accurately logging service jobs and ensuring customers receive timely, professional and helpful support throughout the service process.
The Role
Your responsibilities will include:
Responding to incoming customer calls and emails in a professional and timely manner
Logging service jobs, installations and planned maintenance requests
Accurately entering and maintaining customer, equipment and service information in Salesforce
Liaising with Service Schedulers regarding technician availability and ETAs
Keeping customers informed throughout the lifecycle of their service request
Managing customer enquiries, complaints and disputes, escalating where required
Processing credit card pre-authorisations and payments
Explaining warranty, recall and service policies to customers
Liaising with Credit Controllers regarding customer accounts




Working across customer portals and external systems as required
Providing general administration and support to the wider Service team
About You
To be successful in this role, you will ideally have previous experience in customer service, call centre, service coordination or administration.
You will bring strong communication skills, excellent attention to detail and the ability to remain calm and professional when dealing with busy or challenging situations.
You will also have:
Robust customer service and problem-solving skills
Confident and professional telephone communication
Accurate data entry and administration skills
The ability to manage competing priorities and deadlines
A proactive and accountable approach
Good computer and systems skills - Salesforce experience would be advantageous
The ability to build positive relationships with customers and internal teams
A flexible, resilient and team-focused attitude
This is an excellent opportunity for someone who enjoys a fast-paced customer service environment and takes pride in providing a high level of support from the initial enquiry through to resolution.
If you are reliable, customer-focused and looking to join a supportive and established team, we would love to hear from you.
Apply now or for futher information call Kellie May on .

📌 Call Centre Operator (Melbourne)
🏢 Veritas Recruitment
📍 Melbourne