Lead, coach and inspire a passionate team in MEGT's Apprenticeship Connect Provider (ACP) Division — Australia's largest single provider.Based in Southportand reporting to the Manager – Assessment Services, you'll lead a team of Assessment Services Consultants, driving performance, consistency and exceptional customer service for apprentices and employers.You'll also oversee reporting and documentation requirements and build strong relationships with internal and external stakeholders to support quality assessment services.Guided by MEGT's Purpose and Values, this is an opportunity to make a meaningful impact by supporting businesses, communities and apprentices to create employment solutions that change lives for the better.Please note: This position is a fixed-term parental leave contract until October ****.Key Responsibilities:This role is deal for someone who is ready to take the next step and bring their savvy leadership skills, a passion for customer service and the ability to drive efficiency and performance through trailblazing team management includingOutstanding leadership and people management skills, with a desire to engage and empower othersExperience in establishing an understanding of team member workloads, with the ability to reallocate, delegate and / or prioritise accordingly to meet divisional and organisational objectives and deadlinesProven experience in identifying skills & knowledge gaps of team members, and actively supporting and empowering team members to increase capabilities by providing resources and training when requiredStrong understanding of the Australian Apprenticeship Support Services Program and Vocational Education and Training (VET)



sector including current trends and change factors impacting the apprenticeship sector will be highly regardedAbout youYou will be an enthusiastic, self-motivated professional who enjoys working independently and building trusted relationship within the community.
You will bring:Experience in account management, business development, or similarStrong customer service, communication, and administration skillsA professional, customer-focused approach with robust organisation skillsA results-oriented mindset balanced with integrity and empathyKnowledge of the VET sector or Australian Apprenticeships (highly regarded)A current driver's licence and ability to travelFind your ME at MEGTAt MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since ****!
We're proud to be certifiedGreat Place to Work several years in a row and Great Place to Work for Women **** –and we live it every day.
We support work-life balance and offer great benefits to help you thrive:Hybrid & flexible working optionsFully maintained company car14 weeks paid parental leaveafter 6 months3 paid Christmas close-down daysBuy or cash out extra annual leave+ 17.5% leave loadingPro-rata long service leave after 7 yearsSalary packaging available (non-PBI)Travel, retail, entertainment and health insurance discountsEmployee Assistance Program (includes Nurse on Call)The MEGT CommitmentAt MEGT, people are at the heart of everything we do.
Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace.
We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups.
Learn more about our commitment here.
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📌 Customer Services Manager - Assessment Services (Gold Coast)
🏢 Megt
📍 Gold Coast