XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services companyXPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.We have 120+technocrats in Australia working at our clientlocations.XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.We have served100+ clients globally, fulfilling their onsite-offshoreneeds.Role SummaryThe Service DesignSpecialist is responsible for designing, governing, transitioning, andcontinuously improving technology services within an Operations Technologyenvironment.
The role focuses on establishing service management frameworks,maintaining service catalogues, supporting commercial and governance processes,and ensuring services are effectively transitioned into operational support.CoreResponsibilitiesService DesignDesign and implement services for Operations Technology projects inalignment with ITIL standards.Develop service models, support structures, and operationalprocesses for recent and existing services.Ensure service designs meet operational and business requirements.Maintain and enhance the Operations Technology service catalogue.Manage service definitions, service offerings, and supportingdocumentation.Ensure service catalogue information remains accurate and current.Service GovernanceSupport governance processes related to service planning, delivery,and management.Contribute to the development and maintenance of service governanceframeworks.Ensure services are delivered in accordance with establishedpolicies and standards.CommercialAnalysisSupport service scoping, costing,



and delivery activities.Conduct commercial analysis to support service design decisions andservice opportunities.Evaluate service options from operational and financialperspectives.Service Transition& Lifecycle ManagementDevelop and manage processes for onboarding new services intooperational environments.Support service transition activities and operational readinessrequirements.Manage service discontinuation processes to ensure minimal businessdisruption.StakeholderEngagementCollaborate with service delivery teams and operationalstakeholders.Support effective communication and coordination across servicedelivery groups.Build strong working relationships to promote service governanceand operational effectiveness.Maintain service documentation under version and release managementcontrols.Ensure documentation is accurate, approved, and up to date.Identify opportunities to improve service design, governance, andservice management processes.Service ManagementService DesignService TransitionService Lifecycle ManagementService GovernanceGovernance &CommercialGovernance; FrameworksGovernance ProcessesCommercial AnalysisService Costing and ScopingProcess & OperationsITIL-based Service ManagementProcess Development and ImprovementVersion and Release ManagementStakeholderManagementStakeholder EngagementCross-functional CollaborationCommunication and Relationship ManagementBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Service Designer (Brisbane)
🏢 XPT Software
📍 Brisbane