Alarm Monitoring Operator – Permanent Weekend Night Shift
Seven Hills, NSW | Friday, Saturday & Sunday | 7:00pm-7:00am
About Paul‐Tec Security Group
The Paul‐Tec Security Group is an Australian security provider specialising in video guarding, 24/7 remote monitoring, CCTV systems and electronic security solutions.
With more than 45 years in the security industry, we provide professional electronic security services to thousands of clients across Australia and Asia.
We combine experienced security professionals with advanced CCTV, AI and autonomous technologies to deliver innovative security solutions.
Our Australian head office and monitoring centre is located in Seven Hills, NSW, with our Asian office located in Kuala Lumpur.
The Opportunity
We are looking for reliable and motivated people to join our 24/7 Security Monitoring Centre in Seven Hills.
This is a permanent weekend night-shift position, working:
Friday, Saturday and Sunday 7:00pm to 7:00am
If you are dependable, enjoy learning new technology and can remain calm and professional when dealing with incidents and emergencies, we would like to hear from you.
Previous monitoring experience is not essential, as comprehensive training will be provided.
What You'll Be Doing
As an Alarm Monitoring Operator, you will play an important role in protecting our clients, their people and their assets.
Your responsibilities will include:
Monitoring alarms and live CCTV/video through our interactive monitoring platforms
Assessing security events and responding in accordance with established procedures
Providing live, real-time intervention and criminal deterrence
Delivering professional front-line customer service
Escalating incidents to the appropriate response service when required
Liaising with Police, Ambulance, Emergency Services, patrol and rapid-response providers




Assisting clients and members of the public during security incidents and emergency situations
Maintaining clear and accurate records of events and actions taken
Working closely with other Control Room team members to deliver timely and professional responses
About You
We are looking for people who are:
Reliable, punctual and committed
Comfortable working permanent night shifts
Calm and resilient when dealing with high-pressure situations
Positive, professional and willing to learn
Confident using computers and able to learn new systems and technology
Strong verbal and written communicators
Able to follow procedures and make sound decisions
Good problem-solvers with solid attention to detail
Customer-focused and professional
Comfortable working both independently and as part of a team
Security Licence Requirements
Applicants must hold a current NSW Class 1E Security Licence or be eligible and willing to obtain the appropriate licence required for the position (to be eligible you must be an Australian Citizen with no criminal record).
What We Offer
Security Services Industry Award Level 2-5 rates, depending on skills and experience
A permanent and consistent three-night roster
Exposure to advanced alarm monitoring, CCTV, video verification, AI and autonomous security technologies
Comprehensive system and operational training
Ongoing support from an experienced Control Room team
Career development and advancement opportunities for the right people
A stable role within an established Australian security company
Supportive and inclusive team environment
Convenient Seven Hills location
Ample free on-site parking
Easy access from the M2 and M7
Public transport options within walking distance
No Monitoring Experience?
No Problem.
Industry experience is not essential.
If you have the right attitude, are dependable, comfortable with technology and willing to learn, we will provide the training you need to succeed in the role.
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