Service Delivery Coordinator – NBN, VoIP & Customer Onboarding
Bendigo Voice & Data (BVD) has kept Central Victorian businesses connected since ****.
We design, supply and support phone systems, VoIP, NBN/internet, cabling, Wi‐Fi and workplace safety for local businesses that want a real provider, not a call centre.
We need one person to own the voice and internet service desk: onboarding, ports, connections, changes and disconnects.
This is not a sales role and it is not a field tech role.
You will run the work, then improve how we do it — processes, supplier use, customer experience and the products we can credibly offer.
The role is fully remote across Australia, working AEST hours.
Our workshop and techs are in East Bendigo.
You will work closely with them by phone, Teams and Simpro.
Bendigo Voice & Data (BVD) has kept Central Victorian businesses connected since ****.
We design, supply and support phone systems, VoIP, NBN/internet, cabling, Wi‐Fi and workplace safety for local businesses that want a real provider, not a call centre.
We need one person to own the voice and internet service desk: onboarding, ports, connections, changes and disconnects.
This is not a sales role and it is not a field tech role.
You will run the work, then improve how we do it — processes, supplier use, customer experience and the products we can credibly offer.
The role is fully remote across Australia, working AEST hours.
Our workshop and techs are in East Bendigo.
You will work closely with them by phone, Teams and Simpro.
What you will own
You will be the single point of contact for onboarding and managing customers on:
NBN internet through our wholesale / RSP partner
Hosted VoIP on our white‐label cloud phone platform
On‐premises and cloud business phone systems we resell
Day to day that means:
Service‐qualifying addresses and ordering NBN connections through a wholesale / RSP portal
Collecting the paperwork that ports and transfers need: customer authority, latest bill, account number, LOC ID / AVC ID, service address
Lodging, tracking and completing number ports (Cat A and Cat C), including reject fixes
Processing new connections, transfers, relocations,



changes and disconnections
Setting up and changing hosted VoIP users, numbers and seats
Coordinating on‐prem and cloud phone system changes with our technicians
Booking and tracking NBN appointments and telling the customer what happens next
Keeping Simpro, supplier portals and billing aligned with what is actually live
Giving our field techs a clean handover: address, technology type, appointment window, port date, site contact and known risks
Being available on booked cutover mornings so the customer is not left hanging
Build the function, not just the tickets
This role is vacant because we need it built properly.
Once you can run the queue, you will:
Write and maintain simple processes for orders, ports, activations, changes and disconnects so the work does not live in one person's head
Tighten the handoff between sales, this desk and the field techs
Identify where orders stall (paperwork, supplier rejects, appointments, billing) and fix the cause
Recommend service and process improvements — plan options, onboarding packs, checklists, customer comms, supplier settings — so we can grow voice and internet without creating chaos
Keep the General Manager informed on volume, delays and what we should change next
Train others on the process as the workload grows
You will not be measured on current sales.
You will be measured on services going live cleanly, fewer repeats, and a desk that gets stronger over time.
What you must already know
We need someone who has done this work, not someone who will learn it from scratch.
Ordering and tracking NBN services through an RSP or wholesale portal
Number porting end to end, including customer authorisation, Cat A vs Cat C, and why a port rejects
Connections, transfers and disconnections for internet and voice




Hosted / white‐label cloud PBX administration
Working across more than one upstream supplier
Clear written English and a calm phone manner with regional business customers
High attention to detail — one wrong account number kills a port
The confidence to own a function in a small business and improve it, not just process what is put in front of you
You will already know not to cancel the old service before the port completes, and not to activate some NBN technologies until the number has ported.
Nice to have
On‐prem or cloud PBX reseller administration (iPECS, ARIA or similar)
Wholesale NBN ordering tools
Simpro or another job‐management system
Working knowledge of FTTP, FTTN, FTTC, HFC and Fixed Wireless service classes
Experience in a small telco, RSP, or voice‐and‐data reseller — not only a Tier‐1 call centre
Evidence you have written a process, checklist or onboarding flow that other people now use
Who this role suits
You are organised, process‐driven and happy living in portals.
You like finishing a messy order, then stopping the same mess happening twice.
You can run a queue without being chased, and you will speak up when a product or process is working against the customer.
You do not need to be in Bendigo.
You do need to work Australian Eastern Time and be contactable for booked activations.
How we work
Remote across Australia, AEST hours (approx. 8:30am–5:00pm, with flexibility around booked cutovers)
Company laptop, systems access and MFA on all supplier portals
First week in Bendigo preferred if you are in Victoria, so you can meet the techs and walk through a live order and a live port
After that, office visits are optional
Small team, short lines to the General Manager — you will have room to shape the role
Paid day off on your birthday
What we offer
$70,000 – $85,000 + super, depending on proven provisioning experience
Genuine remote work — not "remote but in the office three days"
A role you can own and grow, not a script
Stable local business with a long customer base across Greater Bendigo and Central Victoria
#J-*****-Ljbffr

📌 Service Delivery Coordinator – Nbn, Voip & Customer Onboarding (Brisbane)
🏢 Bendigo Voice and Data
📍 Brisbane