Job Description
Service Advisor - Porsche Centre Brighton
An exciting full-time opportunity has become available for a passionate and customer-focusedService Advisorto join the team atPorsche Centre Brighton.
About the Role
As a Service Advisor, you will be responsible for managing the customer journey from vehicle booking through to collection.
Working closely with the Service Manager and workshop team, you will coordinate servicing and repairs, provide clear communication and build strong, lasting customer relationships.
This is a great opportunity for an experienced automotive professional who enjoys working with customers and takes pride in delivering a high standard of service.
Key Responsibilities
Manage customer enquiries, bookings and vehicle servicing requirements
Coordinate daily bookings with the workshop, considering capacity and parts availability
Prepare job cards, quotes, invoices and relevant documentation
Keep customers informed throughout the servicing and repair process
Explain recommended repairs and obtain approval for additional work
Identify relevant maintenance and service opportunities
Manage loan vehicles and customer vehicle handovers
Liaise with technicians, workshop management and third parties as required
Resolve customer concerns and contribute to positive customer outcomes
Maintain accurate customer records and dealership system information
Contribute to customer satisfaction, CSI and departmental performance targets
Follow all workplace health, safety and company policies
What We're Looking For
Previous experience as a Service Advisor,



Service Consultant or similar automotive role
Strong automotive technical knowledge
Excellent communication and customer service skills
Ability to build trust and long-term customer relationships
Strong organisation and time management skills
Ability to manage multiple vehicles and competing priorities
Confident computer and dealership management system skills
Strong attention to detail and accuracy
Ability to identify appropriate service and sales opportunities
A proactive, positive and team-focused approach
About Us
Porsche Centre Brighton is part of the Penske Automotive Australia network, providing customers with quality automotive sales and aftersales services.
We offer a supportive team environment, ongoing training and development, and opportunities to build your career within Penske Automotive Australia.
As part of our team, you will receive:
Competitive remuneration package
Ongoing training and development
Manufacturer-specific training
Career progression opportunities
Employee Assistance Program
Supportive and collaborative team environment
Commitment to workplace health, safety and wellbeing
Why Join Porsche Centre Brighton?
If you are an experienced Service Advisor who enjoys working with customers, understands automotive servicing and takes pride in getting the details right, this is an prospect to join an experienced and supportive team.
Apply Now!
Take the next step in your automotive career and join the team atPorsche Centre Brighton.
Submit your application today.

📌 Service Advisor (Melbourne)
🏢 Penske Australia & New Zealand
📍 Melbourne