? Account Manager – Sydney | Commercial Growth & Account Expansion

Own the relationships. Grow the accounts. Drive the commercial outcomes.

We’re partnering with a leading Australian B2B technology company that is transforming how suppliers and venues order, transact and do business.

With an established customer base and continued growth across Australia, we’re looking for a commercially driven Account Manager to take ownership of a portfolio of supplier customers across New South Wales.

This is not a traditional support-led Customer Success role.

You’ll inherit an established portfolio and be accountable for retaining, developing and growing those relationships. That means getting close to your customers, understanding their businesses, identifying opportunities to increase their use of the platform and ultimately delivering revenue growth across your accounts.

If you’re a CSM or Account Manager who enjoys the relationship side of Customer Success but also wants a number to own and genuine commercial accountability, this could be a great fit.

The Role

- You’ll own a portfolio of supplier customers and be responsible for both their ongoing success and the commercial growth of your book.
- You’ll spend time understanding how each customer operates, where they’re getting value today and where there is an opportunity to deepen the relationship.
- This means proactively identifying upsell, cross-sell, adoption and expansion opportunities, building account growth plans and having confident commercial conversations with customers.
- You’ll combine strategic account management with regular face-to-face engagement, getting out into the market and developing genuine relationships with the businesses you manage.

About You

We’re looking for someone who can combine strong relationship management with genuine commercial drive.





You might currently be a Customer Success Manager who wants more revenue ownership, or an Account Manager who enjoys growing existing customers rather than constantly chasing new logos.

Ideally, you’ll bring:

- Proven experience in Customer Success, Account Management, Commercial Account Management or another revenue-focused customer role.
- A track record of growing an existing portfolio of customers.
- Experience identifying and converting upsell, cross-sell and expansion opportunities.
- Confidence working towards commercial, revenue or portfolio growth targets.
- Strong commercial acumen and the ability to uncover opportunities through consultative conversations.
- Excellent stakeholder management and relationship-building skills.
- The ability to manage a sizeable portfolio and prioritise where your time will have the greatest commercial impact.
- A proactive, ownership-driven approach – you’re comfortable being accountable for the performance of your book.

Experience within SaaS, marketplaces, platforms or B2B technology would be highly advantageous, particularly if you’ve worked with SMB or mid-market customers.

Exposure to hospitality, food & beverage, wholesale, retail or operational technology is also valuable, but not essential.

What’s On Offer

? Competitive base salary super performance-based incentives

? Commercial ownership of an established customer portfolio with genuine growth potential

? Performance incentives linked to growing your accounts

? Travel, fuel, mileage and transport expenses covered

? Regular face-to-face engagement with your customers

? Ongoing coaching and development from experienced commercial leaders

? Career progression within a scaling Australian technology business

If you’re a commercially minded Customer Success Manager or Account Manager who wants greater ownership of revenue and the prospect to directly influence the growth of your portfolio, we’d love to hear from you.

? Apply now for a confidential discussion.

📌 Account Manager (Sydney)
🏢 UltraTalent
📍 Sydney