About Access Datacom

Access Datacom provides complete security, communications and technology solutions to clients across Adelaide and South Australia. Our team supports commercial, industrial and critical infrastructure environments through reliable service delivery, strong technical capability and a customer-focused approach.

Access Datacom is part of AMS Group, a national provider of integrated technology, service and operational support solutions.

We are currently seeking a proactive Administration Officer – Service Operations Support to join our Adelaide team.

This role supports the smooth delivery of service operations through work order administration, scheduling support, client communication, procurement administration, documentation and general operational support.

We are looking for a strong administrator who understands fast-paced trade service operations, is confident using Simpro or similar systems, has strong customer service capability, and brings a positive, team-focused attitude.

About the Role

Reporting directly to the General Manager, you will assist with work order administration, technician scheduling support, client communication, procurement administration, invoicing support, document control and general operational administration.

This role is ideal for someone who has worked in a quick-paced trade, service, maintenance or field operations workplace and understands the importance of accurate systems, timely follow-up and strong customer communication.

Experience with Simpro is preferred and highly advantageous. Experience with Business Central, client portals, scheduling systems or the security industry would also be highly regarded.

Key Duties Include





- Creating, updating and closing work orders.
- Assisting with reactive and preventative maintenance administration.
- Supporting technician scheduling, job allocation and job follow-up.
- Communicating with clients, technicians, suppliers and internal teams.
- Providing strong customer service and timely job updates.
- Maintaining accurate service records, purchase orders and documentation.
- Using client portals to update job status and upload required documentation.
- Supporting procurement administration and supplier follow-up.
- Assisting with invoicing through job docket and timesheet validation.
- Maintaining WHS and site documentation.
- Preparing basic service reports and general administration tasks.
- Supporting a positive, accountable and team-focused culture.

To Be Successful, You Will Have

- Previous administration experience, ideally in a trade, service, maintenance or facilities environment.
- Strong customer service experience.
- Understanding of scheduling, dispatch or work order management.
- Simpro experience preferred and highly advantageous.
- Business Central experience advantageous.
- Client portal experience advantageous.
- Trade company experience preferred.
- Security industry experience advantageous.
- Strong data entry, document control and organisational skills.
- Excellent communication and follow-up ability.
- Confidence using Microsoft Office.
- A fast-paced, versatile and team-focused approach.

Apply Now If you are a proactive administrator who enjoys working in a fast-paced service environment and takes pride in supporting customers, technicians and the wider team, we would like to hear from you.

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