Client Services & Administration/Receptionist (Permanent Part-Time)

Reflection Psychology Group

Camberwell & McKinnon | 2–3 Days Per Week

Are you an experienced, warm and highly organised administrator who genuinely enjoys helping people? Reflection Psychology Group is a well-established and highly regarded private psychology practice with locations in Camberwell and McKinnon. Our team consists of approximately 40 Psychologists and a dedicated administration team who share a commitment to providing thoughtful, authentic and high-quality psychological care.

We believe that meaningful therapy begins long before a client enters a consulting room. For many clients, their first interaction with our practice is through our administration team. As such, we are seeking an experienced Client Services & Administration Receptionist who understands the importance of professionalism, warmth, attention to detail and exceptional client care.

This is a permanent part-time position, ideally 3 days per week, working across our Camberwell and McKinnon locations.

About the Role

This is a varied and rewarding role that combines client service, reception, administration and practice coordination responsibilities. You will play an integral role in ensuring that our clients feel welcomed and supported, our psychologists are well supported in their work, and our practice continues to operate smoothly and efficiently.

Key Responsibilities

Client Care & Reception

- Managing incoming enquiries from prospective and existing clients
- Assisting clients in finding the most suitable psychologist for their needs
- Coordinating appointments and managing clinician diaries
- Creating a warm,



professional and supportive experience for all clients
- Managing reception duties across both practice locations

Practice Administration
- Coordinating practitioner schedules and appointment bookings
- Managing client communications via phone and email
- Maintaining accurate client records and administrative systems
- Assisting with practice-wide administrative processes and quality assurance

Accounts & Billing Support
- Processing and auditing Medicare, WorkCover and EAP invoices
- Monitoring billing and payment processes
- Supporting bookkeeping and financial administration tasks as required
- Assisting with end-of-month administrative procedures

Team Support & Coordination
- Acting as a key communication link between clients, psychologists and management
- Supporting a cooperative and positive workplace culture
- Assisting with ongoing improvement of systems and processes
- Contributing to the smooth day-to-day operation of a growing professional practice

About You

We are looking for someone who combines strong administrative capability with genuine warmth, emotional intelligence and professionalism.

Essential Requirements

- Minimum 3 years' experience in a medical, allied health, psychology or mental health administration/reception role
- Exceptional organisational and time management skills




- Strong attention to detail and ability to manage competing priorities
- Excellent written and verbal communication skills
- Confidence working independently while also contributing positively to a team environment
- High level of professionalism, discretion and confidentiality
- Robust computer literacy including Microsoft Office and Google Workspace

Highly Regarded

- Experience using Halaxy practice management software
- Experience working within psychology, counselling or broader healthcare settings
- Familiarity with Medicare, EAP and private billing processes

Why Join Reflection Psychology Group?

At Reflection Psychology Group, we are proud of the culture we have built. We are a values-driven practice that prioritises:
- Genuine care for our clients
- Authentic and supportive professional relationships
- High standards of service and professionalism
- Collaboration and mutual respect
- Ongoing development and continuous improvement

Our administration team is highly valued and plays a central role in the success of our practice. We are looking for someone who wants to become a long-term member of our team and contribute meaningfully to the experience of both our clients and psychologists.

To Apply

Please submit your:
- Cover Letter
- Current CV
- Any relevant supporting information

Applications can be emailed to Gary Rubin at: [email protected]

We look forward to hearing from candidates who are passionate about providing exceptional client service and who would like to contribute to a warm, professional and highly regarded psychology practice.

Only shortlisted applicants will be contacted.

📌 Administration/Receptionist in Healthcare (Camberwell)
🏢 Reflection Psychology
📍 Camberwell