Bubba Gump Shrimp Co., part of HBH Group, is a high-volume, high-profile, full table service restaurant operating 7 days a week for lunch and dinner.
Bubba Gump is known worldwide and inspired by Forrest Gump, the brand delivers a fun, high-energy dining experience with bold seafood flavours and southern-style hospitality.
HBH Group creates vibrant venues where people connect, celebrate, and enjoy memorable experiences and we're looking for passionate people to join our team!
The RoleReporting to the Venue Manager and Group General Manager, the Assistant Venue Manager supports the Venue Manager in the daily leadership and operational execution of the restaurant.
This role is responsible for driving exceptional guest experiences, supporting and developing the front-of-house team, maintaining service standards, and ensuring smooth, efficient operations across all shifts in a high-volume environment.
This is a hands-on leadership role requiring strong floor presence, operational awareness, and the ability to lead by example during busy service periods.Key ResponsibilitiesOperations & Service DeliverySupport the Venue Manager in the day-to-day running of a high-volume, full table service restaurantEnsure smooth service delivery across lunch and dinner shifts, 7 days a weekMaintain consistent service standards, speed, and guest satisfaction during peak tradeActively manage floor operations, including section allocation, table turn times, and service flowAssist in opening and closing procedures, ensuring operational readiness and complianceLead, motivate, and support front-of-house team members during servicePromote, encourage and foster the Bubba Gump Shrimp Co. brand with internal and external stakeholdersAssist with onboarding, training,



and ongoing development of staffProvide real-time coaching and feedback to improve performance and service deliveryHelp foster a positive, energetic, and accountable team cultureGuest ExperienceAct as a key point of contact for guest feedback and service recoveryProactively engage with guests to ensure a high-quality dining experienceResolve complaints promptly and professionally, escalating when requiredOperational Standards & ComplianceEnsure compliance with all health, safety, and hygiene standardsSupport rostering, labour control, and wage targets in line with business needsMaintain venue presentation, cleanliness, and brand standards at all timesAssist in stock control, ordering processes, and wastage minimisationSupport achievement of sales targets and KPI performanceHelp drive upselling initiatives and service efficiency improvementsMonitor and respond to trade levels and service demand in real timeSkills & Experience RequiredPrevious experience in a supervisory or assistant management role in a high-volume, full-service restaurantStrong understanding of restaurant floor operations and service flowProven ability to lead teams during high-pressure service periodsExcellent communication and interpersonal skillsStrong problem-solving ability and calm decision-making under pressureAvailability to work flexible hours including nights, weekends, and public holidaysPersonal AttributesHands-on and leads from the floorEnergetic, approachable, and guest-focusedHighly organised with strong attention to detailResilient and thrives in a fast-paced environmentTeam-oriented with a strong leadership presenceWhat We OfferOpportunity to lead in a high-profile venue for a globally recognised brandStrong growth opportunities within a growing hospitality groupCompetitive salary + staff perks and discountsFun, energetic, and supportive team cultureTeam events, benefits, and salary sacrifice options
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📌 Assistant Venue Manager (Brisbane)
🏢 HBH Group
📍 Brisbane